Skip to main content

Doesn't display product description

More
15 years 7 months ago #9304 by nomadal
I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.

Life is nice but is with somebody else

Please Log in or Create an account to join the conversation.

More
15 years 7 months ago #9305 by nicolas
Could you give a link ?

Please Log in or Create an account to join the conversation.

More
15 years 7 months ago #9306 by nomadal

Please Log in or Create an account to join the conversation.

More
15 years 7 months ago #9307 by nicolas
Could you do a screenshot of the edition page of your product on the back end ?

Please Log in or Create an account to join the conversation.

More
15 years 7 months ago #9308 by nomadal
Checked but doesn't hold any description :'(

Life is nice but is with somebody else

Please Log in or Create an account to join the conversation.

More
15 years 7 months ago #9309 by nicolas
So it's normal that you don't see the description on the front end if you didn't add it in the back end.

Maybe you have a bug with your description when you save your product ? That can happen with some HTML editors. You can try to change to other editors in the config of HikaShop on the main tab.

Please Log in or Create an account to join the conversation.

More
15 years 7 months ago #9310 by nomadal
site.bmp

Life is nice but is with somebody else

Please Log in or Create an account to join the conversation.

More
15 years 7 months ago #9311 by nomadal
Doesn't give me any error. Saves normally but doesn't hold the changes.

Life is nice but is with somebody else

Please Log in or Create an account to join the conversation.

More
15 years 7 months ago #9314 by nomadal
Found that Editor - No Editor fixes the problem
Thanks

Life is nice but is with somebody else

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #9936 by Woodward
I am having the same problem. have tried changing editors even no editor. Still no product description.

thanks

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #9941 by nicolas
Do you have an error when you save your product? If you reopen your product on the back end is the description there ? If the answer to both questions is no, then could you give us an access to your backend so that we can have a look ?

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #9943 by Woodward
it appears to save normally, and is there when I return to edit it again.

what is your email? for login

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #9944 by Woodward
you'll want to look at the balance cycling/casual apparel/ balance cycling tshirt. This is the only item I have a description for so far.

also the product name isn't appearing when you lick on the product.



Thank you

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #9947 by nicolas

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #9952 by nicolas
That's because your variants are not in synch with your characteristics. You need to go in your product, click on the "manage variants" button and there delete all your variants. Then, return to your product, remove the characteristics and save. Finally, add your characteristics again and save. That will recreate automatically all the variants.

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #9954 by Woodward
wonderful, that got it!

Thank you

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #10764 by Woodward
I have a problem where the product text and characteristic are not displaying then the is selected from product listing.

It's a bit of an emergency.. we are due to show the new site tonight at Galla!

Help please!

newbalanceproto.balancenordic.com/joomla...3&category_pathway=0

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #10766 by nicolas
It's seems that it could be a problem of variants and characteristics synch: www.hikashop.com/en/support/forum/3-bug-...escription.html#9952

Please Log in or Create an account to join the conversation.

More
15 years 6 months ago #10768 by Woodward
got it! thanks!

Please Log in or Create an account to join the conversation.

Time to create page: 0.253 seconds
Powered by Kunena Forum