Payment Notifications

I keep receiving order notification from my website (boundlessfashion.com) and my client are calling me for their order but the payment is not reflecting in my paypal account, hence i cant ship the goods to them.
Please what should i do so as to get money in my pay paypal account to enable me fulfill their orders?

Sample order notification
The order is now confirmed.
This notification was for the order H# on the website boundlessfashion.com/
You can access the order details directly by clicking on the link below after logging in your back end:
boundlessfashion.com/administrator/index...task=edit&order_id=#
Name Code Unit price Qty Total
Charlie Perfumes

Reply from paypal
Good day, my name is Arian from PayPal Customer Support and I will be more than happy to help you today.
I checked our record and I couldn’t see any transaction from boundlessfashion.com. Your PayPal account is in good standing I don’t; see any reason why you will not receive the payment if they sent you one. To help you with this I suggest that you get in touch with the sender of the payment and ask for the transaction ID of the payment. This way we can trace and know what happened to the payment that they made to you.
If you need further assistance, please don't hesitate to contact us. We will be more than willing to help. Thank you for choosing PayPal.
Sincerely,
Arian
PayPal, an eBay Company

Hi,

If HikaShop is receiving the payment notifications, then it could potentially come from the fact that you configured your sandbox account in the paypal plugin options instead of your live account.

As PayPal support recommended, you should contact your customers and ask them for their transaction ID and give it to PayPal support so that they can trace the transaction and tell you what is going on.

Thank you very much, i have requested the customers to forward their buying confirmation/notification to me, as soon as they do that i will post it here for your ratification. thank you very much

Please below is a mail from my customer. Please do you suggest i send this to paypal?

Your order No. J8 is now confirmed at boundlessfashion.com/

Hi yoshie murakami,

We are pleased to confirm the creation of your order No. J8 at boundlessfashion.com/ on the 05 May 2013 at 08:24

SUMMARY OF YOUR ORDER

Name Code Unit price Qty Total
Burberry Brit

Burberry_Brit
89,00 € 10 890,00 €
Final total : 890,00 €

Billing address

Mr yoshie murakami
702, Hinode, Urayasu
279-0013 chiba 三重県
Japan
Telephone: 8190876497

Once again, thank you for your order at boundlessfashion.com/ . We hope to see you again soon.

Best regards,
Site Name

Hi,

This email is a for the creation of an order, not his payment/confirmation.
So no, it is not the right mail.

Regards,

Thank you so much, but that where my checkout stops. i will really appreciate if you could put me through, i want to know more about it before upgrading. thank you

Hi,

I don't think that it was where your checkout stops. At the end of the checkout you are redirect to paypal, when you have to pay (In sandbox mode you can use sandbox account to "pay" without using real money).
After payment, paypal will contact your store in order to confirm the order payment.
- You have to check the paypal payment method configuration.
- You have to check the history of your orders (in order to see "who" confirmed it)
- You have to check the payment log

If you still see nothing strange, the best would be possible to have an account in your backend.
So we will be able to check your orders and their history.

Regards,

I must admit, am having problem setting up the sandbox account. am changing for another payment method. please whats your recommendation

Hi,

Using the sandbox is good for tests but you can use the production mode too.
But you have to check all points that I gave you, the sandbox mode is not an obligation. It is just easier for tests.

Regards,

I will keep trying but can you guys integrate for me? thanks

Hi,

Just checking your problem with Nicolas. I will try to explain it clearly.

The configuration of your plugin is wrong but it is something that we can't do anything because it requires communication with Paypal.

When someone buy something on the internet using paypal, he will receive an email, directly from paypal.
This paypal (not sent by HikaShop) contains a "Transaction Id" ; the information that Paypal needs.
Thanks to this "Transaction Id", paypal will be able to know to which one the payment has been made.

Some extra information:
if you are in sandbox mode, no real payment will be made so, you can't see any transaction or payment with the real/live account.
The sandbox is a test mode so, it can't make real transaction, all are "fakes" for test purpose.
So if you want to make a real payment, you have to not use the debug/sandbox in paypal.

Regards,

It one long week on trial and error with paypal yet no success, Please how do i go about the production mode

Hi,

You have to remove the debug mode in the plugin configuration.

Regards,

Since paypal pro is only limited to few country, can i use just paypal by just inserting my paypal email in the paypal plugin?

Hi,

Paypal pro and paypal are two different services.
I don't think that a paypal pro account is compatible with paypal "classic". You need a paypal "classic" account (which is composed of an email, only).

Regards,