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Variants dissappeared
15 years 10 months ago - 15 years 10 months ago #1608
by Avaray
Variants dissappeared was created by Avaray
I do not know what is going on, but i published a new set of test products, almost all of them with variants, and now variants dropdown is missing inside page product.
shoptest.avaray.com/es/venezuela
shoptest.avaray.com/es/venezuela
Last edit: 15 years 10 months ago by Avaray.
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15 years 10 months ago #1610
by nicolas
Replied by nicolas on topic Re: Variants dissappeared
Even for the products you already had ?
That should not have any impact.
If you access the variants via the "manage variants" button, do you see them ? Are they published ?
Do you see a variant for each possible characteristic combination ?
Do you see the characteristics in your product ?
That should not have any impact.
If you access the variants via the "manage variants" button, do you see them ? Are they published ?
Do you see a variant for each possible characteristic combination ?
Do you see the characteristics in your product ?
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15 years 10 months ago - 15 years 10 months ago #1611
by Avaray
Replied by Avaray on topic Re: Variants dissappeared
The answer is "yes" to all.
If you need, i can provide you with an user in order to analyze this.
If you need, i can provide you with an user in order to analyze this.
Last edit: 15 years 10 months ago by Avaray.
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15 years 10 months ago #1612
by nicolas
Replied by nicolas on topic Re: Variants dissappeared
Yes
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15 years 10 months ago #1615
by Avaray
Replied by Avaray on topic Re: Variants dissappeared
You can log at the frontend in:
shoptest.avaray.com/es/iniciar-cerrar-sesion
You can log at the backend in: shoptest.avaray.com/administrator
Just changed backend language to English.
user: tester
psswd: retset
You can log at the backend in: shoptest.avaray.com/administrator
Just changed backend language to English.
user: tester
psswd: retset
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15 years 10 months ago - 15 years 10 months ago #1617
by nicolas
Replied by nicolas on topic Re: Variants dissappeared
I just checked the product there :
shoptest.avaray.com/es/component/hikasho...u/category_pathway-0
The default value for the characteristic was L. But the only two variants were S and M. So the system couldn't properly process the variant data and wasn't displaying any characteristics. I just changed the default value to M and it's working.
The default value for the characteristic was L. But the only two variants were S and M. So the system couldn't properly process the variant data and wasn't displaying any characteristics. I just changed the default value to M and it's working.
Last edit: 15 years 10 months ago by nicolas.
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15 years 10 months ago #1622
by Avaray
Replied by Avaray on topic Re: Variants dissappeared
I got a bit lost. Do you mean that if a product does not have at least the default variant, the entire variant system does not work??? it sounds no sense, as long as it forces me to have and stock for one arbitray variant.
And also, i have never seen nothing related to a default characteristic value in the backend...
By the other way, products with only one variant, a more than possible situation if you delete variants of your inventory, do not display what would be logical: a dropdown with only one option.
Example here: shoptest.avaray.com/es/component/hikasho...isa_venezuela/cid-67
And still are product that does not display their variants despite having what you anme "default variant", for example: shoptest.avaray.com/es/component/hikasho...a/category_pathway-0 (which has "M" and "L").
And also, i have never seen nothing related to a default characteristic value in the backend...
By the other way, products with only one variant, a more than possible situation if you delete variants of your inventory, do not display what would be logical: a dropdown with only one option.
Example here: shoptest.avaray.com/es/component/hikasho...isa_venezuela/cid-67
And still are product that does not display their variants despite having what you anme "default variant", for example: shoptest.avaray.com/es/component/hikasho...a/category_pathway-0 (which has "M" and "L").
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15 years 10 months ago #1623
by nicolas
Replied by nicolas on topic Re: Variants dissappeared
It's on the main product edit page. In the characteristics listing, you have a dropdown for each characteristic under the column "default".
If those default values do not correspond to a variant, then the system doesn't display the dropdown.
Indeed the system could be nicer and still display the dropdown even when there is some inconsistency in the data. We will look at trying to modify the system to avoid that.
If those default values do not correspond to a variant, then the system doesn't display the dropdown.
Indeed the system could be nicer and still display the dropdown even when there is some inconsistency in the data. We will look at trying to modify the system to avoid that.
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15 years 10 months ago #1624
by Avaray
Replied by Avaray on topic Re: Variants dissappeared
Ok, now it has sense. Many thanks again.
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