Custom fields collect data on the product page but not available in the back-end

-- url of the page with the problem -- : weddinginvites.co.nz/component/hikashop/product/1-black-lace
-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.13
-- PHP version -- : 7.2.25

Hi, from the product page above, the user can add information like Wedding Words, Colour, Title etc. These are type: Item and Text area boxes

However, when the email are sent, no informaiton is present and also cannot be retrieved from the back-end either, the information appears lost. This is further re-inforced when I look at the DB and the table _hikashop_order_product. If I browse one of the order, the fields are empty despite entering info in the checkout process.


I have also enabled EVERY custom field option there is to make sure something saves and shows but nothing


Please advise

Hi,

The issue is that the product page layout has been customized in a wrong way and the custom item fields area is now outside of the product page form element which could contain all the data that is sent to the server when the add to cart process is done:
monosnap.com/file/fTHByCs0Ao8LRCFcfGvvdEyP9nomyW
Because of that, the data you write in the custom item fields is just ignored.
So you need to check the view override of the product page that was done on your end so that the custom item fields area can be inside the form element, as it is by default.

Yes, i removed all customisations made by my customer and the information was recorded as expected. Thanks, solved

is it possible to move the form element or please clarify in which view the form element is?

Hello,

for this kind of need, you have an option in Main HikaShop Configuration in Advanced tab :



This option, will allow you to see wish view manage each part of your display.
Regards

HI, I have done all that before and adapting this views caused the issue I had, so I was asking in what view I need to keep the custom fields. At the moment, the custom view called product / show_block_custom_item.php sits within product / show_tabular.php and then within product / show.php

Moving it around caused issues, so I'd like to know what the limitations are.

Hi,

The form opening tag is near the beginning of product / show.php
Then, product / show.php calls product / show_tabular.php which has the form closing tag near its end.
So you can move the call of product / show_block_custom_item.php either:
- between the form opening tag in product / show.php and the call to product / show_tabular.php
- between the beginning of product / show_tabular.php and the form closing tag of that view file.

Note that you can also move the form closing tag so that you get more room for the call to product / show_block_custom_item.php
If you look at product / show_tabular.php you can see that the form closing tag is before the display of the tabs. That's because people often try to display other forms in the tabs of the layout (add to cart buttons, comment forms, etc) and you can't have a form inside a form in HTML. But if your tabs don't have forms, then you can move the form closing tag right at the end of product/show_tabular.php so that the tabs, where you apparently want the custom fields, will be inside the form.