Skip to main content

Pop up window not coming up

More
15 years 3 months ago #19487 by pinkpoupette
Pop up window not coming up was created by pinkpoupette
Hello!

I have a question which I hope has an easy solution:) When I click on an image in a product page, the pop up does not show up. What happens is: The screen darkens as it should prior to the pop up, but no pop up. If i try a couple more times, the pop up loads with the image.

Any help would be great.

thanks!
Iesha

Please Log in or Create an account to join the conversation.

More
15 years 3 months ago #19489 by nicolas
Replied by nicolas on topic Re: Pop up window not coming up
You have the same problem than on this thread I suppose: www.hikashop.com/en/support/forum/3-bug-...ng-consistantly.html

Please Log in or Create an account to join the conversation.

More
15 years 3 months ago #19491 by pinkpoupette
Replied by pinkpoupette on topic Re: Pop up window not coming up
That file did the trick!

many thanks again!
Iesha

Please Log in or Create an account to join the conversation.

More
15 years 3 months ago #19492 by pinkpoupette
Replied by pinkpoupette on topic Re: Pop up window not coming up
Hello,

Is there also a way to override how the thumbnails pull up the images as well. When I click on the main image it opens the new tab which is great. However, if I click on the thumbnails, it still tries to open the pop up, which freezes. It is not a huge deal but I thought that I would ask.

thank you again,
Iesha

Please Log in or Create an account to join the conversation.

More
15 years 3 months ago #19495 by nicolas
Replied by nicolas on topic Re: Pop up window not coming up
It's possible with a similar image override. You need to put the file in the archive enclosed in the folder templates/YOUR_TEMPLATE/html

This attachment is hidden for guests.
Please log in or register to see it.

Please Log in or Create an account to join the conversation.

More
15 years 3 months ago #19499 by pinkpoupette
Replied by pinkpoupette on topic Re: Pop up window not coming up
Hello Nicolas,

I uploaded the new file but when I click the thumbnails, the image is still trying to open in the pop up window. The main image still opens perfectly in the new tab.

Also, I really appreciate you help.

Iesha

Please Log in or Create an account to join the conversation.

More
15 years 3 months ago #19500 by nicolas
Replied by nicolas on topic Re: Pop up window not coming up
That means that you didn't upload it at the good place or that the upload didn't work.

Please Log in or Create an account to join the conversation.

More
15 years 3 months ago #19512 by pinkpoupette
Replied by pinkpoupette on topic Re: Pop up window not coming up
Hello,

The file is in the right place so I will try and figure out why the upload is not working.

Many thanks again for your help,
Iesha:)

Please Log in or Create an account to join the conversation.

More
15 years 3 months ago #19515 by pinkpoupette
Replied by pinkpoupette on topic Re: Pop up window not coming up
Hello!

Not sure what was going on with the my server and the file but I used the rokbox fix instead and it works perfectly!

many thanks again!
Iesha

Please Log in or Create an account to join the conversation.

Time to create page: 0.214 seconds
Powered by Kunena Forum