New address popup not working

I am trying to place my first test order on our local dev server but I can't get past the add new billing address.
On Firefox, the pop-up looks fine but when I add the address and click OK, nothing happens at all and there's no error messages.
On IE7, the popup is completely blank

I am using the latest Hikashop Essential with beez5 template and have not added any custom fields to addresses.

Any suggestions on how to fix this?

Can you try to download and install again the latest version ? Does that help ?
If you switch to another template, do you still have the problem ?

Hi Nicolas,

I installed the latest version and also tried with 2 other templates but the problem remains.
Also I registered as a new user and typed in an address but it is not saved against the user, shouldn't it be?

cheers
Jari

The address should be saved of course.
We don't have these problems on our end. We would have to check your website. Could you put it online ?

I'm not sure how I could put it on our live server without disturbing the current live version?

You could put it in a sub folder for example.

ok, I'll try that later today

Please check that the user synchronization plugin is published.
Also, you can turn on the debug mode of the joomla configuration to see if you have an error when you try to register/create an address. If so please give the error message.

the user synchronization plugin is published

the error report is this:

JDatabaseMySQL::query: 1054 - Unknown column 'address_street2' in 'field list' SQL=INSERT IGNORE INTO `vcegh_hikashop_address` ( `address_title`,`address_firstname`,`address_lastname`,`address_company`,`address_street`,`address_street2`,`address_post_code`,`address_city`,`address_telephone`,`address_state`,`address_country`,`address_user_id`,`address_default` )
VALUES ( 'Mr','Super','User','','address','address','1010','Auckland','','state_Auckland_2694','country_New_Zealand_153','1','1' )

If difficulties persist, please contact the System Administrator of this site and report the error below.

Call stack
# Function Location
1 JSite->dispatch() /var/www/test/index.php:42
2 JComponentHelper::renderComponent() /var/www/test/includes/application.php:198
3 JComponentHelper::executeComponent() /var/www/test/libraries/joomla/application/component/helper.php:357
4 require_once() /var/www/test/libraries/joomla/application/component/helper.php:388
5 JController->execute() /var/www/test/components/com_hikashop/hikashop.php:54
6 addressController->save() /var/www/test/libraries/joomla/application/component/controller.php:754
7 hikashopAddressClass->save() /var/www/test/components/com_hikashop/controllers/address.php:87
8 hikashopClass->save() /var/www/test/administrator/components/com_hikashop/classes/address.php:166
9 JDatabaseMySQL->query() /var/www/test/administrator/components/com_hikashop/helpers/helper.php:1191
10 JError::raiseError() /var/www/test/libraries/joomla/database/database/mysql.php:542
11 JError::raise() /var/www/test/libraries/joomla/error/error.php:251

Unpublish the address_street2 custom field via the menu Display->Custom fields and that will solve the problem.
Instead, you can create a field with a different column name in order to do the same.

Hi Nicolas,

I have the same problem on my site.
Can't change a address and I can't make a new address in the Frond-end on the user control panel.
Is there a popup that has to come up?
Can I sent you my password to login in a PM?

Greetings Mike

Hi,

Yes a popup should come up. I think that the modal is not loaded in your template.
In Extensions > Template manager > edit the index file of your template and add:
Are you using Joomla 3.0.x ? If it is, you can find an option in HikaShop to use the old popup system instead of the joomla 3 one which is not always loaded in the templates.

And try again.

Hi Xavier,

Yes I'm using Joomla 3.0.x and I try the JHTML::_('behavior.modal'); code in the template but that didn't work!
Where can I find the option in HikaShop to use the old popup system instead of the joomla 3 one?

Greetings Mike

Hi,

It will be available in the next release (2.1.1).
And the option will be in Config > Display > General display options > "Popup mode" and select the value "Mootools".

And the next release should arrive soon, probably this evening (GMT +1).

Thanks Xavier,

I shall wait for the next release!
Thanks for the fast response

Greetings Mike

Released !

Hi Xavier,

I installed the new version and everything works well!
Thank you :lol:

Greetings Mike