Paypal Pro not working in Internet Explorer

Hello,

I have Paypal Pro as my only payment method in Hikashop. It seems to work fine in Safari, however, customers are complaining that it will not work for them in Internet Explorer (both versions 7 and 9).

When the information is entered and then "submit info" is clicked, we have had two complaints - 1. it kicks back to the home page, and 2. nothing happens, the button will not click and seems "dead".

Is this an issue with the browser, Hikashop, or Paypal Pro? Has anyone else had the same issue? We need to be able to address this asap so our customers can place their orders!

Thank you,
Allison

Hi,

Do you have some javascript errors in your checkout page with Internet Explorer ?

Regards,

No errors come up at all. It just doesn't work.

Hello - can someone please give some insight on this? I don't know how many customers I am losing because of these issues!! I'm thinking it is a Hikashop issue because now there are reports that the refresh button in the shopping cart is not working either...Please advise asap

Hi,

Could you give us a link to your website to see the problem ?