Export to csv give an error

index.php?option=com_hikashop&ctrl=report&task=csv&cid[]=12&e1de43446bdfd2507714529bc3e1f858=1

instead of a CSV, I got an error.
Could be a problem of right on directory, but I can't find witch one I have to chmod.
Thanks for your help

Hi,

Can you tell me what is the error message that you are getting ?

After I hit the "Export Button" of the Report screen

Firefox can't find the file at the URL :
www.xxxxxx.ch/administrator/index.php?op...=report&task=csv&cid []=11&e1de43446bdfd2507714529bc3e1f858=1.

Can you do a screenshot of how you configured the report ?

Salut Nicolas,
Here is the screenshot
Thanks for the support

Do you have a lot of orders ?
It could potentially come from a limitation of your server which cannot handle all the data that is loaded to fill the CSV if you have a lot of orders and in that case, you would have to see with your hosting to increase the memory_limit and/or max_execution_time of your PHP.

It's a new hickashop installation with 2 orders for testing.

Hello there,

Could you try with the export function available in the order listing? I just tried witht the configuration and it's working well on our end.
If it's not working, we would like a back end access to check this issue. You can PM us these informations as well as the address to this topic.

Yes, the export on order listing work well.
I'll setup an access to the admin for you.

Hi there,

The error I catched is a 500: DateTime::__construct() [datetime.--construct]: Failed to parse time string (Jeu, 20 Jui 13 14:35:22 +0000) at position 0 (J): The timezone could not be found in the database
However I don't think it's a time related issue. According to different topics ( stackoverflow.com/questions/16632546/joo...ed-to-parse-time-str and stackoverflow.com/questions/11914161/err...to-parse-time-string ), it may come from the permissions of some folder which are not writable (like tmp or log).

Try to check the permissions of this folder.