Problem adding Characteristic in Hikashop Commerci

Hi,

I am having trouble to add characteristics in Hikashop. Here is what happens:
1. I click on Products -> Characteristic - > New
2. Fill in the name field with "Power consumption".
3. Click on Add to add a value - "5W" in the popup window that follows.
4. When I click on OK, the list is empty.
5. I then close the popup window and there is nothing in the value section of the new characteristic. I then get an error when I try to save the characteristic.

Can someone help in solving this issue?

Regards

Ignatius Cronjé

Hi,

Could you try with another browser ? Could you also try to activate the debug mode of joomla and do again the same process. It that case do you see another error message somewhere during the process ?

Nicolas,

Another browser does not solve the problem.

When I turn debug mode on I get the following:

When I add a characteristic I see the following SQL code and information:

Profile Information
Application afterLoad: 0.001 seconds, 0.54 MB
Application afterInitialise: 0.035 seconds, 4.18 MB
Application afterRoute: 0.035 seconds, 4.18 MB
Application afterDispatch: 0.067 seconds, 6.96 MB
Application afterRender: 0.070 seconds, 7.12 MB
Memory Usage
7511648
9 queries logged.
1.SELECT *
FROM jos_session
WHERE session_id = '7e9d9e19d11889108541a5986f69a818'
2.DELETE
FROM jos_session
WHERE ( time < '1311139537' )
3.SELECT *
FROM jos_session
WHERE session_id = '7e9d9e19d11889108541a5986f69a818'
4.UPDATE `jos_session`
SET `time`='1311141337',`userid`='62',`usertype`='Super Administrator',`username`='admin',`gid`='25',`guest`='0',`client_id`='1',`data`='__default|a:8:{s:15:\"session.counter\";i:23;s:19:\"session.timer.start\";i:1311140798;s:18:\"session.timer.last\";i:1311141317;s:17:\"session.timer.now\";i:1311141331;s:22:\"session.client.browser\";s:181:\"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; .NET4.0C)\";s:8:\"registry\";O:9:\"JRegistry\":{s:17:\"_defaultNameSpace\";s:7:\"session\";s:9:\"_registry\";a:3:{s:7:\"session\";a:1:{s:4:\"data\";O:8:\"stdClass\":0:{}}s:11:\"application\";a:1:{s:4:\"data\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}}s:10:\"com_cpanel\";a:1:{s:4:\"data\";O:8:\"stdClass\":1:{s:9:\"mtupgrade\";O:8:\"stdClass\":1:{s:7:\"checked\";b:1;}}}}s:7:\"_errors\";a:0:{}}s:4:\"user\";O:5:\"JUser\":19:{s:2:\"id\";s:2:\"62\";s:4:\"name\";s:13:\"Administrator\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:20:\"info@lesswatts.co.za\";s:8:\"password\";s:65:\"cc363ed9668c382efd7a449728aef7fb:QotiThDtyjNYQnpQY0zO4xNgYEV7chH0\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:19:\"Super Administrator\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:3:\"gid\";s:2:\"25\";s:12:\"registerDate\";s:19:\"2011-04-04 22:23:11\";s:13:\"lastvisitDate\";s:19:\"2011-07-20 05:46:21\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:56:\"admin_language=\nlanguage=\neditor=\nhelpsite=\ntimezone=0\n\n\";s:3:\"aid\";i:2;s:5:\"guest\";i:0;s:7:\"_params\";O:10:\"JParameter\":7:{s:4:\"_raw\";s:0:\"\";s:4:\"_xml\";N;s:9:\"_elements\";a:0:{}s:12:\"_elementPath\";a:1:{i:0;s:66:\"/home/lesswhkd/public_html/libraries/joomla/html/parameter/element\";}s:17:\"_defaultNameSpace\";s:8:\"_default\";s:9:\"_registry\";a:1:{s:8:\"_default\";a:1:{s:4:\"data\";O:8:\"stdClass\":5:{s:14:\"admin_language\";s:0:\"\";s:8:\"language\";s:0:\"\";s:6:\"editor\";s:0:\"\";s:8:\"helpsite\";s:0:\"\";s:8:\"timezone\";s:1:\"0\";}}}s:7:\"_errors\";a:0:{}}s:9:\"_errorMsg\";N;s:7:\"_errors\";a:0:{}}s:13:\"session.token\";s:32:\"b0043dce06c4a58cbf8f899f4d0ac612\";}hikashop|a:1:{s:2:\"li\";b:1;}'
WHERE session_id='7e9d9e19d11889108541a5986f69a818'
5.SELECT *
FROM jos_components
WHERE parent = 0
6.SELECT folder AS type, element AS name, params
FROM jos_plugins
WHERE published >= 1
AND access <= 2
ORDER BY ordering
7.SELECT *
FROM jos_hikashop_config
8.INSERT IGNORE INTO `jos_hikashop_characteristic` ( `characteristic_id`,`characteristic_value`,`characteristic_parent_id` )
VALUES ( '0','Colour','0' )
9.SELECT template
FROM jos_templates_menu
WHERE client_id = 1
AND menuid = 0
Language Files Loaded
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.plg_system_debug.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_hikashop.ini
•/home/lesswhkd/public_html/language/en-GB/en-GB.com_hikashop.ini 1
•/home/lesswhkd/public_html/language/overrides/en-GB.override.ini
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.tpl_khepri.ini 1
Untranslated Strings Diagnostic
NoneUntranslated Strings Designer
None

When I then try to save the newly created charateristic (which shows no added characteristic in the list) it comes up with a message which just says "Error Saving". The debug information when that happens looks like this:

Profile Information
Application afterLoad: 0.001 seconds, 0.54 MB
Application afterInitialise: 0.037 seconds, 4.18 MB
Application afterRoute: 0.037 seconds, 4.18 MB
Application afterDispatch: 0.080 seconds, 7.50 MB
Application afterRender: 0.124 seconds, 10.05 MB
Memory Usage
10580192
17 queries logged.
1.SELECT *
FROM jos_session
WHERE session_id = '7e9d9e19d11889108541a5986f69a818'
2.DELETE
FROM jos_session
WHERE ( time < '1311139708' )
3.SELECT *
FROM jos_session
WHERE session_id = '7e9d9e19d11889108541a5986f69a818'
4.UPDATE `jos_session`
SET `time`='1311141508',`userid`='62',`usertype`='Super Administrator',`username`='admin',`gid`='25',`guest`='0',`client_id`='1',`data`='__default|a:8:{s:15:\"session.counter\";i:24;s:19:\"session.timer.start\";i:1311140798;s:18:\"session.timer.last\";i:1311141331;s:17:\"session.timer.now\";i:1311141337;s:22:\"session.client.browser\";s:181:\"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; .NET4.0C)\";s:8:\"registry\";O:9:\"JRegistry\":{s:17:\"_defaultNameSpace\";s:7:\"session\";s:9:\"_registry\";a:3:{s:7:\"session\";a:1:{s:4:\"data\";O:8:\"stdClass\":0:{}}s:11:\"application\";a:1:{s:4:\"data\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}}s:10:\"com_cpanel\";a:1:{s:4:\"data\";O:8:\"stdClass\":1:{s:9:\"mtupgrade\";O:8:\"stdClass\":1:{s:7:\"checked\";b:1;}}}}s:7:\"_errors\";a:0:{}}s:4:\"user\";O:5:\"JUser\":19:{s:2:\"id\";s:2:\"62\";s:4:\"name\";s:13:\"Administrator\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:20:\"info@lesswatts.co.za\";s:8:\"password\";s:65:\"cc363ed9668c382efd7a449728aef7fb:QotiThDtyjNYQnpQY0zO4xNgYEV7chH0\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:19:\"Super Administrator\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:3:\"gid\";s:2:\"25\";s:12:\"registerDate\";s:19:\"2011-04-04 22:23:11\";s:13:\"lastvisitDate\";s:19:\"2011-07-20 05:46:21\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:56:\"admin_language=\nlanguage=\neditor=\nhelpsite=\ntimezone=0\n\n\";s:3:\"aid\";i:2;s:5:\"guest\";i:0;s:7:\"_params\";O:10:\"JParameter\":7:{s:4:\"_raw\";s:0:\"\";s:4:\"_xml\";N;s:9:\"_elements\";a:0:{}s:12:\"_elementPath\";a:1:{i:0;s:66:\"/home/lesswhkd/public_html/libraries/joomla/html/parameter/element\";}s:17:\"_defaultNameSpace\";s:8:\"_default\";s:9:\"_registry\";a:1:{s:8:\"_default\";a:1:{s:4:\"data\";O:8:\"stdClass\":5:{s:14:\"admin_language\";s:0:\"\";s:8:\"language\";s:0:\"\";s:6:\"editor\";s:0:\"\";s:8:\"helpsite\";s:0:\"\";s:8:\"timezone\";s:1:\"0\";}}}s:7:\"_errors\";a:0:{}}s:9:\"_errorMsg\";N;s:7:\"_errors\";a:0:{}}s:13:\"session.token\";s:32:\"b0043dce06c4a58cbf8f899f4d0ac612\";}hikashop|a:1:{s:2:\"li\";b:1;}'
WHERE session_id='7e9d9e19d11889108541a5986f69a818'
5.SELECT *
FROM jos_components
WHERE parent = 0
6.SELECT folder AS type, element AS name, params
FROM jos_plugins
WHERE published >= 1
AND access <= 2
ORDER BY ordering
7.SELECT *
FROM jos_hikashop_config
8.INSERT IGNORE INTO `jos_hikashop_characteristic` ( `characteristic_id`,`characteristic_value` )
VALUES ( '0','Test' )
9.SELECT template
FROM jos_templates_menu
WHERE client_id = 1
AND menuid = 0
10.SELECT a.*
FROM jos_hikashop_characteristic AS a
WHERE (a.characteristic_parent_id=0)
ORDER BY a.characteristic_id ASC
LIMIT 0, 20
11.SELECT count(*)
FROM jos_hikashop_characteristic AS a
WHERE (a.characteristic_parent_id=0)
ORDER BY a.characteristic_id ASC
12.SELECT id, title, module, position, content, showtitle, control, params
FROM jos_modules AS m
LEFT JOIN jos_modules_menu AS mm
ON mm.moduleid = m.id
WHERE m.published = 1
AND m.access <= 2
AND m.client_id = 1
ORDER BY position, ordering
13.SELECT a.name, a.admin_menu_link, a.admin_menu_img
FROM jos_components AS a
INNER JOIN jos_components AS b
ON b.id = a.parent
WHERE b.OPTION = 'com_hikashop'
AND b.parent = 0
ORDER BY a.ordering ASC
14.SELECT a.*, SUM(b.home) AS home
FROM jos_menu_types AS a
LEFT JOIN jos_menu AS b
ON b.menutype = a.menutype
GROUP BY a.id
15.SELECT *
FROM jos_components
WHERE `option` <> "com_frontpage"
AND `option` <> "com_media"
AND enabled = 1
ORDER BY ordering, name
16.SELECT COUNT(*)
FROM jos_messages
WHERE state = 0
AND user_id_to = 62
17.SELECT COUNT( session_id )
FROM jos_session
WHERE guest <> 1
Language Files Loaded
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.plg_system_debug.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_hikashop.ini
•/home/lesswhkd/public_html/language/en-GB/en-GB.com_hikashop.ini 1
•/home/lesswhkd/public_html/language/overrides/en-GB.override.ini
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.tpl_khepri.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.mod_submenu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_hikashop.menu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.mod_title.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.mod_toolbar.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.mod_menu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_comprofiler.menu.ini
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_contact.menu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_poll.menu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_search.menu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_swmenufree.menu.ini
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_banners.menu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_newsfeeds.menu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.com_weblinks.menu.ini 1
•/home/lesswhkd/public_html/administrator/language/en-GB/en-GB.mod_status.ini 1
Untranslated Strings Diagnostic
NoneUntranslated Strings Designer
None

You must have a javascript error on your backend. Could you give a list of the system plugins you have published in the joomla plugin manager ?
If you have one of the plugins below, could you try to unpbulish them and try again ?
jQuery++ integrator
SC jQuery

OK this one is solved. After upgrading to Joomla 1.6 (not a small job) it now works.

It must have been some kind of system error.