Skip to main content

Send order confirmation to client

More
15 years 1 month ago #24346 by waitsee
Hikashop business is installed @IIS with ASP.net 2.0.50727.0 and PHP 5.2.6.

Sending emails with rsform pro is working OK.

Sending an order confirmation to client gives an error.
Hikashop says: "Could not instantiate mail function."

How to configure?
How to solve this?

Please Log in or Create an account to join the conversation.

More
15 years 1 month ago #24358 by nicolas
You need to configure your email configuration in the joomla configuration.
Please make sure that you're able to send emails with joomla (and not rsform). Then, you should be able to send emails with HikaShop. For example, you can test that with the user account confirmation email.

Please Log in or Create an account to join the conversation.

More
15 years 1 month ago #24359 by waitsee
Registration and contact via the joomla componentes is OK.
All emails are sent correctly.

Again after buying, same error.

Try it on lekkerspontaanschoolfotografie.nl

Products can be found herehere

Please Log in or Create an account to join the conversation.

More
15 years 1 month ago #24403 by nicolas
Then, you should check the settings in the "mail" configuration of HikaShop.
HikaShop sends the emails using joomla's functions. If you're able to send other joomla emails, it means that it comes from your email server which rejected the email for some reason (encoding not supported, name in the from, etc). I invite you to check these settings with your hosting company so that they can tell you what should be changed so that it works properly with their email server.

Please Log in or Create an account to join the conversation.

More
15 years 1 month ago - 15 years 1 month ago #24433 by waitsee
OK thank you.

I found out that setting "Add names" to "No" in the e-mail settings solved this.
Last edit: 15 years 1 month ago by waitsee.

Please Log in or Create an account to join the conversation.

Time to create page: 0.167 seconds
Powered by Kunena Forum