upload

Nic, I just test my upload costume field , in I don't see the file attach in the cart< here is link
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also I check my sales in hika and I dont see any files attach

Indeed. And there are no errors displayed.
Could you turn on the debug mode in the joomla configuration and turn off the option "Use AJAX when possible for add to cart buttons" in the hikashop configuration and try again ?
Do you get any error message ?

now I see this , on the bottom of my joomla , also I try and add a few files complete the order but still don't see the attach files.


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Untranslated Strings Diagnostic

None
Untranslated Strings Designer

None

That debug information does not give any clues unfortunately. Could you check in the upload folder (media/com_hikashop/upload/safe) that the files you upload are there ?

That's a hard problem to figure out. We might need an FTP access to the website in order to put traces in the code.

yes Nic I have the files in that folders. but I not see the files in the order like before. long time ago we have the same issue , I check my emails form you , let me know if you need the ftp and I send you the info.

thanks Bro

What was the problem ?

That might help understand your current issue. Otherwise, yes, an FTP access will be useful to debug the problem

nic look at this pic,

that is a free product , then I delete the product and look at this pic

How is that related to our problem ?

That problem sounds like the main product wasn't deleted while the variant product was. Thus, you got that screen.
Could you give a link to that product page so that we can reproduce it ?

I test it in safari and crome and work good , maybe is my firefox , I notice a few time that some products just appear in the cart , I hope is the browser. , I dont remember the product . I will keep testing