No available wharehouse found for your location

Im setting up the UPS, Looks that I did all correct, but now I see on the front end at the top ( No available wharehouse found for your location) what this means?

Thanks so much

ok, I just see and the zone, but now it said (Weight OR volume not found for the products in your cart) and I have 9 lb for the 2 products that I have ?

ok I put some volume numbers in the product , and works but the ups rates are super high, but guess what , now it said ( No shipping method found )

help, thanks a lot

Men , I don't know , it maybe a Bug ? now is working

When you have "no warehouse found" if means that the warehouses you set in the plugin does not cover the zone where the user is. If you have only one warehouse, you should usually not have a zone restriction as you want it to cover all the world.
The message "Weight OR volume not found for the products in your cart" indeed indicates that you didn't set a weight or dimensions in your products.
for the "no shipping method found" it's usually because of one of the points there:
www.hikashop.com/en/support/documentatio...ins-listing.html#faq

GREAT Nic, Thanks so much

nicolas wrote:

When you have "no warehouse found" if means that the warehouses you set in the plugin does not cover the zone where the user is. If you have only one warehouse, you should usually not have a zone restriction as you want it to cover all the world.
The message "Weight OR volume not found for the products in your cart" indeed indicates that you didn't set a weight or dimensions in your products.
for the "no shipping method found" it's usually because of one of the points there:
www.hikashop.com/en/support/documentatio...ins-listing.html#faq

I have selected USA in the UPS shipping zone and in the Zones section. When I try to checkout, I still get the same error message: No available wharehouse found for your location

What am I doing wrong?

cork wrote:

nicolas wrote:

When you have "no warehouse found" if means that the warehouses you set in the plugin does not cover the zone where the user is. If you have only one warehouse, you should usually not have a zone restriction as you want it to cover all the world.
The message "Weight OR volume not found for the products in your cart" indeed indicates that you didn't set a weight or dimensions in your products.
for the "no shipping method found" it's usually because of one of the points there:
www.hikashop.com/en/support/documentatio...ins-listing.html#faq

I have selected USA in the UPS shipping zone and in the Zones section. When I try to checkout, I still get the same error message: No available wharehouse found for your location

What am I doing wrong?

SORRY, please disregard this. I have found the solution. Too many places to indicate this. :blink:

I am trying to set this up for a client as well.

I plugged in all their account info, added a warehouse location and still get the "No available warehouse found for your location" message

In my checkout, I found a valid USA address in Los Angeles to test with, but still says "No available warehouse found for your location" what else can it be?

I have set no zones on the warehouse or on the UPS shipping module itself.

I have set a number of possible UPS shipping options.

No idea what else to try, it is my first time trying UPS integration.

Please do a screenshot of the options of your UPS plugin (and remove the UPS account info) so that we can see what you did.

Here you go...

These options are fine.
Could you try to use that plugin ? Maybe that will help.

Sorry, just had a chance to try this.

OK, uploaded to the folder required, no longer get the error message, and get no shipping options/total either.

Cheers

Mmm. I'm out of ideas. The plugin is working great on our end and you seem to have it configured properly.
Could you give a back end and FTP access to your website so that we can look at that ?

Hi Nicolas, finally got a chance to get back to this. I also updated the store to 1.5.8. It now works, I had to change the weight units to lb/in etc and add a weight and size to a product.

My question is this, if the clients enters weight in oz, and UPS expects lb, does hika convert? The products are very small and light. Normally no more than 100grams.

Just need to know so they can start to add all the weights etc.

Yes, HikaShop converts. But apparently, there are some issues with the UPS plugin not converting properly between units.

Mohamed has been working on fixing that lately so I think that he has a new UPS plugin package which does that properly.

I'll ask him about that.

Hello !

Here is the last version of the UPS plugin.

Most weird, this seemed to be working perfectly a few weeks ago, now, it is doing nothing.

The client had gone through and updated all weights in ounces. I add a product, go to checkout, login, no UPS error, and no UPS options.

I looked at the weights, they had .532 ounces, seemed weird, so I bumped it to 15 ounces incase it was too low for UPS. Still no error or options.

I converted to lb / pounds and tried again, still no error or UPS options.

I have tried both domestic and international addresses, no difference.

Anything else I can check, because I know it WAS working fine, UPS was giving multiple options for shipping and multiple costs etc.

I can see no changes to the UPS plugin config at all.

Hello,

Can you try it with this last version of the UPS shipping method and tell me if it works ?

Hi Mohamed

Thanks, uploaded the files. No errors, no options at all.

Cheers