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wrong template loading

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14 years 4 months ago - 14 years 4 months ago #51376 by daveburman54
when i test the site from the front end and visit the customer account page and then select 'Edit your account information' the fruit template is loaded instead of the template I loaded and use for the site.

It only happend with the 'Edit your account information' option. where do i go to change this please?
I just tried deleting the template via ftp and now i get the following:

Error

The template for this display is not available. Please contact a Site administrator.



probably really easy but i cant see where to change anything

thanks
Last edit: 14 years 4 months ago by daveburman54. Reason: probably not clear enough

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14 years 4 months ago #51466 by nicolas
Replied by nicolas on topic Re: wrong template loading
Can you open the file plugins/hikashop/user_account.php and make sure that you have the latest version (1.5.7) ?
If not, please update it with corresponding file in the back/extensions folder of the install package of HikaShop.

Normally, that should not happen with the latest version.

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14 years 4 months ago #51471 by daveburman54
sorry.. where is that?

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14 years 4 months ago #51472 by nicolas
Replied by nicolas on topic Re: wrong template loading
via FTP or a file manager.

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14 years 4 months ago - 14 years 4 months ago #51473 by daveburman54
just found it... thanks

* @package HikaShop for Joomla!

* @version 1.5.7

* @author hikashop.com

* @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved.

* @license GNU/GPLv3 www.gnu.org/licenses/gpl-3.0.html

*/

what to do next?

please update it with corresponding file in the back/extensions folder of the install package of HikaShop.

sorry. dont understand the steps ..been a long day!!

or does this mean that there is another problem as the up to date version IS installed?

thanks for your patience
Last edit: 14 years 4 months ago by daveburman54.

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14 years 4 months ago #51561 by nicolas
Replied by nicolas on topic Re: wrong template loading
So the file is fine.

Could you give a link to your website so that we can see the problem ?

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14 years 4 months ago #51587 by daveburman54
Hi can i just use the contact form with the details as I have support for this site.

thanks

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14 years 4 months ago #51606 by nicolas
Replied by nicolas on topic Re: wrong template loading
Yes.

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14 years 4 months ago - 14 years 4 months ago #51735 by daveburman54
ok
have turned the SEF off as requested in your email
thanks
Last edit: 14 years 4 months ago by daveburman54.

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14 years 4 months ago #51809 by nicolas
Replied by nicolas on topic Re: wrong template loading
Hi,

So it works without SEF.
Could you please try to create a new menu and see if you have a problem with it and SEF turned on?
In any case, that's not a HikaShop problem but a problem between your template and the SEF system of Joomla.
The user account information page is not even a HikaShop page...
The following user(s) said Thank You: daveburman54

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14 years 4 months ago #51843 by daveburman54
hi

tried new menu with no change so have contacted the template company.

thanks anyway for suggestions

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