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wrong template loading
- daveburman54
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14 years 4 months ago - 14 years 4 months ago #51376
by daveburman54
wrong template loading was created by daveburman54
when i test the site from the front end and visit the customer account page and then select 'Edit your account information' the fruit template is loaded instead of the template I loaded and use for the site.
It only happend with the 'Edit your account information' option. where do i go to change this please?
I just tried deleting the template via ftp and now i get the following:
Error
The template for this display is not available. Please contact a Site administrator.
probably really easy but i cant see where to change anything
thanks
It only happend with the 'Edit your account information' option. where do i go to change this please?
I just tried deleting the template via ftp and now i get the following:
Error
The template for this display is not available. Please contact a Site administrator.
probably really easy but i cant see where to change anything
thanks
Last edit: 14 years 4 months ago by daveburman54. Reason: probably not clear enough
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14 years 4 months ago #51466
by nicolas
Replied by nicolas on topic Re: wrong template loading
Can you open the file plugins/hikashop/user_account.php and make sure that you have the latest version (1.5.7) ?
If not, please update it with corresponding file in the back/extensions folder of the install package of HikaShop.
Normally, that should not happen with the latest version.
If not, please update it with corresponding file in the back/extensions folder of the install package of HikaShop.
Normally, that should not happen with the latest version.
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14 years 4 months ago #51471
by daveburman54
Replied by daveburman54 on topic Re: wrong template loading
sorry.. where is that?
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14 years 4 months ago #51472
by nicolas
Replied by nicolas on topic Re: wrong template loading
via FTP or a file manager.
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14 years 4 months ago - 14 years 4 months ago #51473
by daveburman54
Replied by daveburman54 on topic Re: wrong template loading
just found it... thanks
* @package HikaShop for Joomla!
* @version 1.5.7
* @author hikashop.com
* @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved.
* @license GNU/GPLv3 www.gnu.org/licenses/gpl-3.0.html
*/
what to do next?
please update it with corresponding file in the back/extensions folder of the install package of HikaShop.
sorry. dont understand the steps ..been a long day!!
or does this mean that there is another problem as the up to date version IS installed?
thanks for your patience
* @package HikaShop for Joomla!
* @version 1.5.7
* @author hikashop.com
* @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved.
* @license GNU/GPLv3 www.gnu.org/licenses/gpl-3.0.html
*/
what to do next?
please update it with corresponding file in the back/extensions folder of the install package of HikaShop.
sorry. dont understand the steps ..been a long day!!
or does this mean that there is another problem as the up to date version IS installed?
thanks for your patience
Last edit: 14 years 4 months ago by daveburman54.
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14 years 4 months ago #51561
by nicolas
Replied by nicolas on topic Re: wrong template loading
So the file is fine.
Could you give a link to your website so that we can see the problem ?
Could you give a link to your website so that we can see the problem ?
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14 years 4 months ago #51587
by daveburman54
Replied by daveburman54 on topic Re: wrong template loading
Hi can i just use the contact form with the details as I have support for this site.
thanks
thanks
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14 years 4 months ago #51606
by nicolas
Replied by nicolas on topic Re: wrong template loading
Yes.
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14 years 4 months ago - 14 years 4 months ago #51735
by daveburman54
Replied by daveburman54 on topic Re: wrong template loading
ok
have turned the SEF off as requested in your email
thanks
have turned the SEF off as requested in your email
thanks
Last edit: 14 years 4 months ago by daveburman54.
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14 years 4 months ago #51809
by nicolas
Replied by nicolas on topic Re: wrong template loading
Hi,
So it works without SEF.
Could you please try to create a new menu and see if you have a problem with it and SEF turned on?
In any case, that's not a HikaShop problem but a problem between your template and the SEF system of Joomla.
The user account information page is not even a HikaShop page...
So it works without SEF.
Could you please try to create a new menu and see if you have a problem with it and SEF turned on?
In any case, that's not a HikaShop problem but a problem between your template and the SEF system of Joomla.
The user account information page is not even a HikaShop page...
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14 years 4 months ago #51843
by daveburman54
Replied by daveburman54 on topic Re: wrong template loading
hi
tried new menu with no change so have contacted the template company.
thanks anyway for suggestions
tried new menu with no change so have contacted the template company.
thanks anyway for suggestions
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