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Discount not applying to all products in Category
8 years 4 months ago #292576
by frlabao2
Discount not applying to all products in Category was created by frlabao2
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.7
Subject is self-explanatory.
I set restrictions to a test account.
About half of products in my targeted category are not receiving the discount application.
Nor do those same products receive discounts if I target them specifically instead of by category.
No other overlapping discounts to those products/category.
Any ideas as to what's preventing the markdown?
-- Joomla version -- : 3.8.7
Subject is self-explanatory.
I set restrictions to a test account.
About half of products in my targeted category are not receiving the discount application.
Nor do those same products receive discounts if I target them specifically instead of by category.
No other overlapping discounts to those products/category.
Any ideas as to what's preventing the markdown?
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8 years 4 months ago #292578
by Mohamed Thelji
Replied by Mohamed Thelji on topic Discount not applying to all products in Category
Hello,
Can you show us how you configured one of the products that doesn't have access to your discount, but also how your configured your Discount through some screenshots.
Best regards,
Mohamed Thelji.
Can you show us how you configured one of the products that doesn't have access to your discount, but also how your configured your Discount through some screenshots.
Best regards,
Mohamed Thelji.
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8 years 4 months ago - 8 years 4 months ago #292654
by frlabao2
Replied by frlabao2 on topic Discount not applying to all products in Category
Last edit: 8 years 4 months ago by frlabao2.
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8 years 4 months ago #292656
by nicolas
Replied by nicolas on topic Discount not applying to all products in Category
Hi,
First, you need to identify which restriction is causing the discount from not being applied.
If you remove the restriction on the user, do you see the discount applied ?
If you remove the restriction on the product, do you see the discount applied ?
You say that when the discount is set for a whole category it is applied to some products and not to others. So that would indicate that the problem is not with the user restriction.
What is the difference between the products for which the discount work and for which it doesn't ? For example, could it be that some are affected to a vendor and some aren't ?
First, you need to identify which restriction is causing the discount from not being applied.
If you remove the restriction on the user, do you see the discount applied ?
If you remove the restriction on the product, do you see the discount applied ?
You say that when the discount is set for a whole category it is applied to some products and not to others. So that would indicate that the problem is not with the user restriction.
What is the difference between the products for which the discount work and for which it doesn't ? For example, could it be that some are affected to a vendor and some aren't ?
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8 years 4 months ago #292708
by frlabao2
Replied by frlabao2 on topic Discount not applying to all products in Category
Found the fix - forgot to enable for vendor. Please close topic.
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