Cancel an auction by the vendor

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  • Hikamarket Multivendor Hikashop Business
1 week 5 days ago #326241

-- url of the page with the problem -- : picton.place
-- HikaShop version -- : 4.4.0
-- HikaAuction version -- : 3.0.1
-- Joomla version -- : 3.9.22

Hi folks,

i found the notification email:"The vendor has canceled the auction...", but how can a vendor do that ? I find no way in the vendor dashboard.

Greetings
Peter

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1 week 3 days ago #326300

Hi Peter,

Can you give us more information about that email through some screenshots ? And also give us its type that you can find through the "Email" column of the email history ("Hikashop->Customers->Email history").
Thank you.

Kind regards,
Mohamed.

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  • Posts: 64
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  • Hikamarket Multivendor Hikashop Business
1 week 1 day ago #326419

Hi Mohamed.

Well, there is a notification that the seller has closed the auction.





My question about this would be: How can the seller end his auction?
Unfortunately I cannot find any information about this in the operating instructions.

Sincerely
Peter

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  • Posts: 12631
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  • MODERATOR
1 week 1 day ago #326447

Hello Petter,

My question about this would be: How can the seller end his auction?

That email will be sent every time you change the "Auction" option from "YES" to "NO"for a product which have :
- 1 or many bids
- the "Auction" option set to YES through it's configuration page

That email should indicate to bidders that the auction is not available anymore.

Kind regards,
Mohamed.

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