Order total amount transmitted to credit cards

-- url of the page with the problem -- : www.121time.com
-- HikaShop version -- : 5.0.0
-- Joomla version -- : 4.4.0
-- PHP version -- : 8.1.22

Hello

we noticed that the amount of the order transmitted to credit cards is not accurate when coupon or points plugin are used. I prepared several examples below. Please note that the calculation made by Hikashop is always accurate in the total amount. It is just a different amount that is transmitted for payment to credit cards.

Here below a real order cancelled by the customer:
In this example the total transmitted to CC is in fact the cost of the product + amount of coupon (30%)
Used points not considered (and despite the fact that the coupon amount is added...)



In the example below we have the amount of the product + VAT.
Used points in reduction are not considered



In the next example, the amount transmitted is almost product + coupon + VAT (almost, 10 cents difference)



And in the last, I used only coupon without points. Same behaviour are previous example, same amount



Can you help please? I'm little bit lost since Hikashop makes a correct calculation in all its summaries! I imagine you will need the access to the site. I send you a private message with access and ticket reference already.

Please note that the 5 last serials generated I the back office (30% discount) can be used for testings!

Thank you in advance.

Jean-Loup

Hi,

If the total displayed by HikaShop is correct but the amount received and displayed by the payment gateway is different, then it means that the problem is in the middle, with the payment plugin used to connect HikaShop with the payment gateway.
Which payment plugin are you using ?

PostFìnance Flex
Thanks

Hi,

Are you using this payment plugin ?
www.hikashop.com/marketplace/product/269...inance-checkout.html
In that case, I would first recommend downloading the latest version of the install package of the plugin and installing it on your website to make sure you have all the latest patchs.
If that doesn't help, we'll need to ask TsukiDev to look into it as it will require code to be changed in the plugin.

Hello

Just downloaded again the last version (1.4.0 from 28.09.2023) but the amounts transmitted are still different, just using the points reduction.
Can you ask TsukiDev?

Thank you in advance

Hello Jean-loup,

Thank you for your feedback, in that case, can you send us an email with a temporary access to your back-end so that we can directly test and debug it ? Thank you.

You can send it via : tsukidev.contact[at]gmail[dot]com

c'est fait! Merci