Amend Order Email Empty

Hi,

Not sure where that email comes from.
Two things I would recommend to look into first:
- in the Clients->Email history menu, you'll see all the emails sent through HikaShop. So if the email goes through HikaShop, you'll see it there, and you might get some useful information about it.
- This email might be linked to the "order cancel" email which is by default in HikaShop and will be sent to the admin when the customer clicks on the button to cancel his order, when that capability is activated, based on the order statuses enabled under the "cancellable" column of the System>Order statuses menu. So maybe deactivating the "order cancel" email in the System>Email menu could help ?

Hi,

There is no "Amend Order" button in HikaShop.
And I don't know how that contact form sends that email. So I'm afraid I can't provide any useful information here :/
It seems that you're talking about some custom development that was made on your end and thus that would have to be done by the developer who added that customization. Or you would have to hire another developer to look at the situation so that he can either modify the code sending the email or tell you how to do.

Hi,

In that case, I would recommend modifying that button to use HikaShop's contact form page (you can create a menu item of the type HikaShop product contact form via the joomla menu manager to ge tthe link to it).
That way, it will use the "contact request" email of HikaShop when the contact form is submitted, and you'll be able to customize it via the System>Emails menu of HikaShop.

Allowing customers to modify orders is not possible.
It would be problematic if the customer removes a product or add one while the payment has already been done.
Now, having such contact button on the order details page, without the need for a customization to add it, is something we could look into and which looks like an interesting idea.