How to allow a user to cancel a recurring subscription

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1 year 8 months ago #343796

-- HikaShop version -- : 4.6.1
-- HikaSerial version -- : 4.0.1
-- Joomla version -- : 4.1.5

Hi

I read in another thread that: "HikaSubscription do have an interface for customer to cancel the renewal" However I can't seem to find that option anywhere?

I'm using "Hikashop Bambora Payment Plugin" for the recurring payments.

Last edit: 1 year 8 months ago by dyvel.

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1 year 8 months ago #343804

Hello,

The HikaShop user control panel allows to access to user Subscriptions.
In that interface (subscription listing), the customer can "cancel" the automatic renewal.
Demo website : demo.hikashop.com/index.php/en/other-fea...s/user-control-panel

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 88
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1 year 8 months ago #343813

I've tried that already, but naturally I had a few test subscriptions that was not recurring - and those were the only ones I looked at. Go figure... after I looked at the correct recurring subscription, the cancel function was right where it should be.

Thanks :-)

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