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can't remove picture in backend product page

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9 years 5 months ago #267726 by mariussport
can't remove picture in backend product page was created by mariussport
-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.6.5
-- PHP version -- : 7.1
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : no

Hi,

After a update on to v3.0.1_2017_04_18_18_18_29_44.zip The image div looks different with a stippled line around. Problem is that I can't remove the picture in the div.

see image of Hikashop v 3.01. before and update (every month) like is advised!
imag after update with piles.

best regards, Marius

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9 years 5 months ago #267727 by Jerome
Replied by Jerome on topic can't remove picture in backend product page
Hello,

Please re-download HikaShop 3.0.1 in order to have the full patch.
During a small period, an uncompleted patch was present in the packages.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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9 years 5 months ago #267730 by mariussport
Replied by mariussport on topic can't remove picture in backend product page
Yes that works perfect!

thank you Jerome

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9 years 5 months ago #267970 by YESSIR
Replied by YESSIR on topic can't remove picture in backend product page
Just redownload from the site and install it again? or I have to unpatch something?

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9 years 5 months ago #267975 by Jerome
Replied by Jerome on topic can't remove picture in backend product page
Hello,

You just have to re-download from the website and install the package as a regular update package.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
The following user(s) said Thank You: YESSIR

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7 years 11 months ago #299557 by sarahshaw
Replied by sarahshaw on topic can't remove picture in backend product page
Hi I am having the same issue I cannot delete or add new photos. I have followed the above instructions and still unable to do anything with the photos.

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7 years 11 months ago #299559 by Mohamed Thelji
Replied by Mohamed Thelji on topic can't remove picture in backend product page
Hello,

We'll need more information about your current version number that you can find through the "Version" option via "Hikashop->System->Configuration->Main", but also screenshots of :
- Your product configuration page
- Potential JavaScript error that you may also have through your product configuration page.

Thank you.
Kind regards,
Mohamed Thelji.

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7 years 11 months ago - 7 years 11 months ago #299632 by sarahshaw
Replied by sarahshaw on topic can't remove picture in backend product page
HikaShop Starter 4.0.0 [1810241141] and latest version of joomla

there is no response when I click on the x for the photos or any of the buttons to add new photos, I've checked for errors and found the one below

not sure what could be missing or if I have a setting wrong.

Thanks for any help you can give
Last edit: 7 years 11 months ago by sarahshaw. Reason: to add error

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7 years 11 months ago #299634 by Mohamed Thelji
Replied by Mohamed Thelji on topic can't remove picture in backend product page
Hello,

Your issue is probably coming from your JavaScript error, so can you show us the code that you have through the "index.php" file near the line 460.

Kind regards,
Mohamed Thelji.

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7 years 11 months ago #299692 by sarahshaw
Replied by sarahshaw on topic can't remove picture in backend product page
Thank you. I cannot locate line 460 in my index file here is a screen shot of my index file code

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7 years 11 months ago #299694 by nicolas
Replied by nicolas on topic can't remove picture in backend product page
Hi,

No, you need to look at the HTML code of the page with your browser :
www.lifewire.com/view-html-source-in-safari-3469315

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7 years 11 months ago #300074 by sarahshaw
Replied by sarahshaw on topic can't remove picture in backend product page
Thank you. Here is what I found.

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7 years 11 months ago #300079 by nicolas
Replied by nicolas on topic can't remove picture in backend product page
Hi,

Could you provide the full code of the index.php ? Because the error says that it was expecting the end of the javascript but there is new javascript after that line. So it indicates an error in the javascript before. Without the full code it's difficult to say which code in particular is the problem and thus provide a solution.

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7 years 10 months ago #300148 by sarahshaw
Replied by sarahshaw on topic can't remove picture in backend product page
Thank you I have sent you a message with login info so you can see for yourself. Let me know if this is not ok

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7 years 10 months ago #300153 by nicolas
Replied by nicolas on topic can't remove picture in backend product page
Hi,

The access you provided doesn't work. Please double check it.

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7 years 10 months ago #300336 by sarahshaw
Replied by sarahshaw on topic can't remove picture in backend product page
thanks i have checked it and resent

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7 years 10 months ago #300341 by nicolas
Replied by nicolas on topic can't remove picture in backend product page
Hi,

From what I can see, the problem is with the POWr icon plugin which adds stuff to the tinyMCE editor and the javascript of that plugin creates the javascript error which prevents HikaShop's javascript from being initialized.
If I disable that plugin on your website it then works fine.
So if you can do without it, I would recommend disabling it. You can still manually add the tags of the POWr content plugin in your content as the processing of the tags on the frontend is handled by another plugin.

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7 years 10 months ago #300421 by sarahshaw
Replied by sarahshaw on topic can't remove picture in backend product page
thank you so much that works perfectly!

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