After check out, THank you page is blank

  • Posts: 58
  • Thank you received: 1
1 week 3 days ago #304682

-- HikaShop version -- : 4.0.2
-- Joomla version -- : 3.9.4
-- PHP version -- : 7.2

Hi

I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks


Regards,

Attachments:
Last edit: 1 week 3 days ago by Yumul.

Please Log in or Create an account to join the conversation.

  • Posts: 65134
  • Thank you received: 9462
  • MODERATOR
1 week 2 days ago #304683

Hi,

It's probably because your template doesn't display the messages:
www.hikashop.com/support/documentation/6...issues.html#messages

Please Log in or Create an account to join the conversation.

  • Posts: 58
  • Thank you received: 1
1 week 1 day ago #304778

I'm using two different types of payment method onto the site, one has "Thank you page" and the other one does not have (blank page).

Authorize.net gives me a blank after_end message.
Purchase Order gives me a thank you message.

Any help. Thank you in advance.

Regards,
Gary

Last edit: 1 week 1 day ago by Yumul.

Please Log in or Create an account to join the conversation.

  • Posts: 19
  • Thank you received: 0
  • Hikashop Business
1 week 21 hours ago #304803

That's what I experienced after the update and then it started throwing an error "0 Call to a member function get() on string" when I changed the error reporting.

Please Log in or Create an account to join the conversation.

  • Posts: 65134
  • Thank you received: 9462
  • MODERATOR
1 week 15 hours ago #304792

Hi,

I don't see how that's possible. Are you using the Authorize.net plugin available by default in HikaShop or the Authorize.net plugin on sale on our marketplace ( www.hikashop.com/marketplace/product/150...e-js-by-obsidev.html ) ?
Also, please provide a screenshot of the settings of your authorize.net payment method (you can blur/hide the private information).

Please Log in or Create an account to join the conversation.

  • Posts: 58
  • Thank you received: 1
5 days 3 hours ago #304859

Any luck? Thanks

Regards,
Gary

Please Log in or Create an account to join the conversation.

  • Posts: 58
  • Thank you received: 1
4 days 1 hour ago #304891

Hi,

We are using HikaShop Authorize.net payment plugin. Please see attached settings for the payment plugin.

Regards,
Gary

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 65134
  • Thank you received: 9462
  • MODERATOR
3 days 13 hours ago #304895

Hi,

Since the "return URL" setting of your payment method is empty, what you should see on that thank you page is the content of the file plugins/hikashoppayment/authorize/authorize_thankyou.php
That's basically just the text "Thank you for your purchase".
So there are several possibilities:
- You have a translation override on that text and thus it doesn't display.
- You have some CSS which hides that area.
- You might have an override on that thank you page which change the display of the thank you page.
To be able to say more precisely, we would need a backend access and precise instructions to reproduce the issue on your website without having to make a payment (for example, with a 100% coupon, do you still have the problem ?).

Please Log in or Create an account to join the conversation.

Time to create page: 0.075 seconds
Powered by Kunena Forum