After check out, Thank you page is blank

  • Posts: 63
  • Thank you received: 1
4 months 2 days ago #304682

-- HikaShop version -- : 4.0.2
-- Joomla version -- : 3.9.4
-- PHP version -- : 7.2

Hi

I'm having a problem with the check out using Authorize.net on our site after successfully check out, the thank you page is blank. Please see below screenshot. Thanks


Regards,

Attachments:
Last edit: 4 months 2 days ago by Yumul.

Please Log in or Create an account to join the conversation.

  • Posts: 66214
  • Thank you received: 9709
  • MODERATOR
4 months 2 days ago #304683

Hi,

It's probably because your template doesn't display the messages:
www.hikashop.com/support/documentation/6...issues.html#messages

Please Log in or Create an account to join the conversation.

  • Posts: 63
  • Thank you received: 1
4 months 11 hours ago #304778

I'm using two different types of payment method onto the site, one has "Thank you page" and the other one does not have (blank page).

Authorize.net gives me a blank after_end message.
Purchase Order gives me a thank you message.

Any help. Thank you in advance.

Regards,
Gary

Last edit: 4 months 10 hours ago by Yumul.

Please Log in or Create an account to join the conversation.

  • Posts: 31
  • Thank you received: 0
  • Hikashop Business
4 months 5 hours ago #304803

That's what I experienced after the update and then it started throwing an error "0 Call to a member function get() on string" when I changed the error reporting.

Please Log in or Create an account to join the conversation.

  • Posts: 66214
  • Thank you received: 9709
  • MODERATOR
3 months 4 weeks ago #304792

Hi,

I don't see how that's possible. Are you using the Authorize.net plugin available by default in HikaShop or the Authorize.net plugin on sale on our marketplace ( www.hikashop.com/marketplace/product/150...e-js-by-obsidev.html ) ?
Also, please provide a screenshot of the settings of your authorize.net payment method (you can blur/hide the private information).

Please Log in or Create an account to join the conversation.

  • Posts: 63
  • Thank you received: 1
3 months 3 weeks ago #304859

Any luck? Thanks

Regards,
Gary

Please Log in or Create an account to join the conversation.

  • Posts: 63
  • Thank you received: 1
3 months 3 weeks ago #304891

Hi,

We are using HikaShop Authorize.net payment plugin. Please see attached settings for the payment plugin.

Regards,
Gary

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 66214
  • Thank you received: 9709
  • MODERATOR
3 months 3 weeks ago #304895

Hi,

Since the "return URL" setting of your payment method is empty, what you should see on that thank you page is the content of the file plugins/hikashoppayment/authorize/authorize_thankyou.php
That's basically just the text "Thank you for your purchase".
So there are several possibilities:
- You have a translation override on that text and thus it doesn't display.
- You have some CSS which hides that area.
- You might have an override on that thank you page which change the display of the thank you page.
To be able to say more precisely, we would need a backend access and precise instructions to reproduce the issue on your website without having to make a payment (for example, with a 100% coupon, do you still have the problem ?).

Please Log in or Create an account to join the conversation.

  • Posts: 63
  • Thank you received: 1
3 months 2 weeks ago #305084

This message contains confidential information


Hi,

Still getting the same error, you can cehck on out development site. Thank you


Regards,
Gary

Please Log in or Create an account to join the conversation.

  • Posts: 66214
  • Thank you received: 9709
  • MODERATOR
3 months 2 weeks ago #305086

Hi,

It's not possible to reproduce the issue like that.
The sandbox environment of Authorize requires sha2. And your version of authorize's plugin only supports md5. You can read more about that here: www.hikashop.com/forum/payment-methods/8...t-md5-transhash.html
And if I use the live environment, I would have to enter a real credit card which would be charged.
Again, as I said in my previous message, please provide precise instructions to reproduce the problem on your test website (and make sure that you're able to reproduce the issue with these instructions).
Even the user account you provided didn't allow me to access the checkout on your test website.

Please Log in or Create an account to join the conversation.

Time to create page: 0.074 seconds
Powered by Kunena Forum