Problem with Infinite Scroll after Hikashop 4.2.2 update

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3 weeks 4 days ago #313267

-- url of the page with the problem -- : www.zialuciaskateshop.com/
-- Error-message(debug-mod must be tuned on) -- : Infinite Scroll does't work

Hi,
after the update i've problem with infinite scroll.
The problem is scure in the file listing_div.php that i've attached, but i don't kwow where ...
I can't exclude it becuse change the view of my page product from 4 columt to 1 ...

Thanks

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3 weeks 4 days ago #313275

Hi,

You want to rename it in order to deactivate the override.
The one column issue is common and it actually comes from a bit of CSS :
www.hikashop.com/forum/install-update/88...r-update.html#260059

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3 weeks 3 days ago #313316

Hi,
I did what you recommended.
I've disabled the file listing_div.css and deleted the piece of CSS code as from your link, but the problem remains.
The display is always on a column.

Do you have any other suggestions?

Thanks

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3 weeks 3 days ago #313317

Hi

We would need a link to the page with the issue to be able to check the situation.
I checked the link you posted in your first message, but I didn't see any problem with the columns.
Could you provide a link to a page with the issue ?

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3 weeks 3 days ago #313330

Hi,
the site is operational, so we cannot leave it in problematic conditions for users. So I send you screenshots of what happens on the site when we disable the listing_div.css file and modify the code HikaShop frontend CSS to line 42.
The Infinite scroll works, but everything becomes a column and we also lose the settings on the home page.

Thanks

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3 weeks 2 days ago #313340

Hi,

Well, what we need is to analyse the HTML and the CSS when the problem happens to be able to understand why you have the issue.
I suppose that it must come from CSS in your template but I can't say without directly looking at the issue.
Could you maybe create a copy of your website (in a sub folder for example) and allow us to check the issue on the copy so that it doesn't impact your live website ?

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2 weeks 3 days ago #313524

Done. You can see what happens when you disable the file listing_div on my demo site

www.sk8print.com


if you want the credentials to access let me know where I can send them to you.

Thanks

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2 weeks 3 days ago #313527

Hi,

I still see the CSS code I was talking about previously on that URL:
monosnap.com/file/2uJcvp2rIqQxSvCtrLeGhHblGZaA76
And if I disable it, then it displays fine:
monosnap.com/file/cWIWpA9ScSlSFvVKBaNEUbB2wdTTUq
So now the question is where that CSS comes from. It might come from your template CSS files.
But I can't say as your CSS code is all compressed into one big blob by jchoptimize.

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2 weeks 2 days ago #313563

Done. The display is correct even if disabling the listing_div.php file to make the infinite scroll work I now have problems viewing on mobile phones and tablets (you can see in demo site on your phone - always stays at one column

This browser does not support PDFs. Please download the PDF to view it: Download PDF

). Isn't there a piece of code that I can delete without having to exclude the whole file?

The code is in the attached pdf,

Thanks

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2 weeks 2 days ago #313566

Hi,

I don't see any problem there and I'm not sure what problem you're talking about. The infinite scroll is working there as far as I can see. Could you please describe what is the problem ?
The fact that the display of the listing switches to one column on mobile devices is normal as there isn't enough width to display several columns.
It's done on purpose by the "responsive design" of the listing.

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2 weeks 2 days ago #313587

You can see the difference by looking and rotating the phone
first with the site

www.zialuciaskateshop.com

and then on the demo

www.sk8print.com

on the first the columns become two and not a lateral one and a small one that cannot be seen clearly.

Both on the home and in the product pages.
This also happens on tablet (Same problem)

Last edit: 2 weeks 2 days ago by sportpro.

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2 weeks 1 day ago #313627

Hi,

This issue comes from that CSS:
monosnap.com/file/iJQhRQ8iv9GGKRWkwQYNDsXg8hGuck
in the file www.sk8print.com/templates/gk_storefront/css/small.tablet.css

The CSS should be done different for the new CSS in HikaShop 4.2.2 to have two columns of mobile horizontal / tablets.
That's not a feature we propose by default in HikaShop. By default, it switches from several columns to one. There is no 2 columns intermediate switch.

In the mean time, I can only tell you to remove that CSS piece, which will make it display in one column on tablets.

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