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When choosing another shipping way, stop asking customers to fill out address

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3 years 2 months ago #353689 by clairewang
When choosing another shipping way, stop asking customers to fill out address was created by clairewang
Hi
Is there way when customer chooses "FamilyMart" shipping, the address columns all don't show so the customers don't need to fill out addresses information? Thanks a lot.

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3 years 2 months ago #353696 by nicolas
Replied by nicolas on topic When choosing another shipping way, stop asking customers to fill out address
Hi,

In your FamilyMart shipping method settings, turn on the "override shipping address" setting. This will remove the shipping address fields.
Note that the billing address fields will still be asked to the customer if you configure your Checkout workflow in the HikaShop configuration to ask for both the billing and the shipping address.

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3 years 2 months ago #353706 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
Thank Nicolas, but when customers don't logon yet, they are still asked to fill out address information. How to turn off the address form here? Appreciate that.

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3 years 2 months ago #353709 by nicolas
Replied by nicolas on topic When choosing another shipping way, stop asking customers to fill out address
Hi,

Go in the Checkout tab of the HikaShop configuration.
There, in the "login" view of the Checkout workflow, you have the setting "Ask address on registration" you can turn off for that.

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3 years 2 months ago #353722 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
Thank you, Nicolas. The address is turned off at the registration, but the FamilyMart is turned on to ask address again even I chose No to Override address.

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3 years 2 months ago #353723 by nicolas
Replied by nicolas on topic When choosing another shipping way, stop asking customers to fill out address
Hi,

If you want the shipping address to not be asked, you need to turn ON the "override shipping address" setting. If you turn it off, it will ask the shipping address.

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3 years 2 months ago #353748 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
Which one is to choose to turn ON in the image? Thank you.

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3 years 2 months ago #353751 by nicolas
Replied by nicolas on topic When choosing another shipping way, stop asking customers to fill out address
Hi,

Well, it depends what you want to do. All the choices besides "no" will turn it on.
"Your shop address" will display your shop address instead of the shipping address area.
"Hide" will hide the shipping address area.
"Text version" and "HTML version" will allow you to enter some text to be displayed instead of the shipping address area.

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3 years 2 months ago #353762 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
Okay, I chose Hide, but the address columns are still showed up....

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3 years 2 months ago - 3 years 2 months ago #353764 by Philip
Replied by Philip on topic When choosing another shipping way, stop asking customers to fill out address
Hello,

Please, provide us an url link to your checkout in order to see directly the situation, and add your checkout workflow screenshot (make sure that we can see everything).

Regards
Last edit: 3 years 2 months ago by Philip.

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3 years 2 months ago #353782 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
Hi Philip and Nicolas,
Thank you a lot.
facianohair.com.tw/%E7%B7%9A%E4%B8%8A%E8%A8%82%E8%B3%BC.html

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3 years 2 months ago #353795 by nicolas
Replied by nicolas on topic When choosing another shipping way, stop asking customers to fill out address
Hi,

Ok, I see what's the problem. You're missing a patch we made 1 year ago so that the new shipping address form doesn't appear when a shipping method is overriding the shipping address area and the user doesn't have yet any shipping method.

Updating your HikaShop will fix the problem.

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3 years 2 months ago #353797 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
"the new shipping address form doesn't appear when a shipping method is overriding the shipping address area and the user doesn't have yet any shipping method."
But now the the new shipping address form DOES STILL appear when a shipping method is overriding the shipping address area and [strike]the user doesn't have yet any shipping method.
[/strike] the user has already chose FamilyMart method.
I don't want the address area to show up.

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3 years 2 months ago #353799 by nicolas
Replied by nicolas on topic When choosing another shipping way, stop asking customers to fill out address
Hi,

Yes, that's a bug in your version of HikaShop 4.3.0. As I said, if you update your HikaShop, you'll get the patch for this and it will work like you want.

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3 years 2 months ago #353890 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
Thank you, so I upgrade Hikahop basic to 4.7 and still can upload Hikashop essential 4.3?

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3 years 2 months ago #353896 by nicolas
Replied by nicolas on topic When choosing another shipping way, stop asking customers to fill out address
If you just update to HikaShop Starter 4.7.5, you will loose the features of the Essential edition.
And if you then install the HikaShop Essential 4.3.0 version, you'll end up with HikaShop Essential 4.3.0.
If you want to update to HikaShop Essential 4.7.5, you need to install the HikShop Essential 4.7.5 install package.

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3 years 2 months ago #353912 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
My Joomla is 3.10, PHP is 8. Can I upgrade Hikashop? Thank you.

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3 years 2 months ago #353913 by nicolas
Replied by nicolas on topic When choosing another shipping way, stop asking customers to fill out address
Hi,

Yes. the latest version of HikaShop is compatible with your versions of PHP and Joomla.

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3 years 2 months ago #353918 by clairewang
Replied by clairewang on topic When choosing another shipping way, stop asking customers to fill out address
Sorry my PHP is 7.4.33, Joomla 3.10. Are they compatible to upgraded Hikashop?

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3 years 2 months ago #353925 by Philip
Replied by Philip on topic When choosing another shipping way, stop asking customers to fill out address
Hello,

There shouldn't be any more problems though.
Regards

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