No tracking number or link from myparcel plugin

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  • Hikashop Business
4 weeks 2 days ago #335168

-- HikaShop version -- : 4.4.3
-- Joomla version -- : 3.9.28
-- PHP version -- : 7.4.21
-- Browser(s) name and version -- : Chrome latest

Hi,

I wonder if it is not (yet) implemented or if there is something i miss:
The myparcel plugin works good, does all it needs to do up till now (handled 2 live orders), yet after printing the labels, the plugin won't add the tracking info in the order so the email that goes out from hikashop to the customer is the same track-info-less email.
Is there a way i can get this info to appear inside the order for emailing?
Thank you,

Nico

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  • MODERATOR
4 weeks 2 days ago #335169

Hi,

Normally, the tracking information should be available on the order in the frontend and the backend of the website.
However, there is indeed no mechanism in place in the plugin to add that information to the email notifications.
Adding it would be possible with some development in the plugin.

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  • Hikashop Business
3 weeks 6 days ago #335257

Hi,

For the developer(s) of this plugin:
Can you make this happen? I would (kinda) think this is a normal and needed feature in these times.

Kind regards,

Nico

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3 weeks 5 days ago #335263

Hi,

Yes, we'll work on this. It's a good idea.

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  • Hikashop Business
3 weeks 13 hours ago #335367

Perfect, thank you!

How/where can i keep up2date about a new version?

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  • MODERATOR
3 weeks 6 hours ago #335370

Hi,

I've been working on this in the past few days. I've put online a new version of the plugin which should now handle this. Download the install package of the plugin on our website and install it on yours and you'll get the new capability.

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  • Hikashop Business
2 weeks 2 days ago #335465

Hi,

I downloaded it again, installed... no change unfortunately.
Hope you know what i need to do to download the working new version.

Nico

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2 weeks 2 days ago #335466

Hi,

Note that the download link will only be added to the email after the link has been added to the order.
So you might have to click on the tracking icon of the order on the order listing after the tracking link is available so that it can then be added to the emails.
Before the tracking link is generated by MyParcel, and you make an action to retrieve that link in the order data, emails won't have the tracking link since HikaShop doesn't have the knowledge of the URL.
Maybe that's why you didn't get the link in the emails ?

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  • Hikashop Business
1 week 2 days ago #335617

Hi Nicolas,

Either i don't understand what you try to explain about the new procedure or it doesn't work.
Since there aren't many options, i expect it just doesn't work yet.

Can you help me out?

Nico

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  • MODERATOR
1 week 2 days ago #335622

Hi,

Well, I don't have a MyParcel account to test my changes. To be able to move forward, I would need you to provide a backend access, a FTP access and an access to the MyParcel account so that I could check the situation and see what's going on.
If you can provide these, you can do so via our contact form along with a link to this thread for reference:
www.hikashop.com/support/contact-us.html

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  • Hikashop Business
5 days 11 hours ago #335763

Ok, i just send you the email with details :).

Nico

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  • MODERATOR
5 days 4 hours ago #335771

Hi,

Thank you for the access.
I was able to find what was the issue and added a fix for it.
It's now working as expected on your end and we've also added the patch in the plugin available on our end.

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  • Hikashop Business
5 days 3 hours ago #335774

Thank you so much Nicolas.

Kind regards,

Nico

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