Stripe Connect not displaying in backend

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  • Hikashop Business
1 month 1 week ago #341802

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 4.1.2
-- PHP version -- : 7.4

HI,
i am upgrading both to joomla 4.1.2 and to hikashop 4.5.1.
I was using Stripe connect as a payment method before. But now, when I click on the plugin in the hikashop screen "Payment methods", an empty screen appears.
And when i tried to "Add new" method, I can't see any stripe payment method.
Can you help? Is stripeconnect still valid ?
Regards

Last edit: 1 month 1 week ago by rfonta.

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1 month 1 week ago #341803

Hi,

Maybe you're using an old version of Stripe Connect and you need to also update it for Joomla 4 support ?
The download link provided to you is valid for 4 years after your purchase to get the latest version of the plugin. So I would recommend to first download the plugin again on our website and install it on yours and try again.
If you stil have errors, please provide more information on them. The blank page usually means there was a fatal error and thus that error should be logged in the PHP error log of the server. That error message in the log will contain the reason, and the line and file where the problem happened so we'll be able to tell you what to do once we know it.

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1 month 3 days ago #341897

Hi Nicolas,
thanks for your answer.
What link are you referring to? The only stripe link I saw on the "documentation page" is written "Obsolete".
Can you please give me the link?

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1 month 3 days ago #341900

Hello,

You will find it in our Marketplace , payment category, here .
Regards

Last edit: 1 month 3 days ago by Philip.

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