Can't add a new Payment method

  • Posts: 151
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  • Hikashop Business
9 months 3 weeks ago #353768

-- HikaShop version -- : 4.7.4
-- Joomla version -- : 3.10.12
-- PHP version -- : 8.1.21
-- Browser(s) name and version -- : Brave 1.52.130

I am trying to set up the new PayPal Checkout plugin, but I can't seem to add any new Payment Methods. If I click the New button I am taken to a white screen, with no formatting, that just shows a list of HikaShop menu items. I have attached a screenshot of the page.

I have installed the latest version of Hikashop again in case something was missed. I see no other errors or have any issues with HikaShop.

Has anyone ever seen this issue and know of a fix?

Thanks,
Eric

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9 months 3 weeks ago #353770

Hello,

Can you active the Joomla Debug to maximum level, and reproduce the error.
You will have more data about the current error, and so create a new screenshot that will show more clue.
It's probably the old Platron payment plugin generating that error:
www.hikashop.com/forum/payment-methods/9...-payment/353384.html

Awaiting your return to progress on your subject.
Regards

Last edit: 9 months 3 weeks ago by nicolas.

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  • Posts: 151
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  • Hikashop Business
9 months 3 weeks ago #353778

You were spot on. It was the old Platron plugin. Since I would never be using that anyway I removed it. Everything works as it should now.

Thank you for the help!

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  • Hikashop Business
9 months 3 weeks ago #353861

I have the same issue.
Thank you for this post, I solve it deleting the old Platron folder.


- page with issue: www.puntobenesseresrl.it
- HikaShop Business 5.0.0
- Joomla version: 3.10.12.
- PHP 8.2.9
- Chrome Version 117.0.5938.149 (Build ufficiale) (x86_64)
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