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Can't add a new Payment method

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3 years 2 months ago #353768 by vanboke
-- HikaShop version -- : 4.7.4
-- Joomla version -- : 3.10.12
-- PHP version -- : 8.1.21
-- Browser(s) name and version -- : Brave 1.52.130

I am trying to set up the new PayPal Checkout plugin, but I can't seem to add any new Payment Methods. If I click the New button I am taken to a white screen, with no formatting, that just shows a list of HikaShop menu items. I have attached a screenshot of the page.

I have installed the latest version of Hikashop again in case something was missed. I see no other errors or have any issues with HikaShop.

Has anyone ever seen this issue and know of a fix?

Thanks,
Eric

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3 years 2 months ago - 3 years 2 months ago #353770 by Philip
Hello,

Can you active the Joomla Debug to maximum level, and reproduce the error.
You will have more data about the current error, and so create a new screenshot that will show more clue.
It's probably the old Platron payment plugin generating that error:
www.hikashop.com/forum/payment-methods/9...-payment/353384.html

Awaiting your return to progress on your subject.
Regards
Last edit: 3 years 2 months ago by nicolas.

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3 years 2 months ago #353778 by vanboke
You were spot on. It was the old Platron plugin. Since I would never be using that anyway I removed it. Everything works as it should now.

Thank you for the help!
The following user(s) said Thank You: Philip

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3 years 1 month ago #353861 by gus
Replied by gus on topic Can't add a new Payment method
I have the same issue.
Thank you for this post, I solve it deleting the old Platron folder.

- page with issue: www.puntobenesseresrl.it
- HikaShop Business 6.4.0 [2603261144]
- Joomla! 4.4.14 Stable [ Pamoja ] 30-September-2025 16:00 GMT
- PHP 8.3.19
- Chrome Version 147.0.7727.56 (Build ufficiale) (arm64)
The following user(s) said Thank You: Philip

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