Search Results Do Not Show If I Search When On Product Details Page

  • Posts: 962
  • Thank you received: 11
  • Hikashop Business
4 years 4 months ago #313820

When I'm on a product details page and I enter a search term in the search box it keeps me on the page.

So for example, if I'm viewing the details of a product, then I enter a search term in the box, then I press enter, I'm still on the product details page that I'm viewing - it does not take me to the search results.

It seems to work from wherever else I am except when I'm on a product details page.

Thanks!!

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
4 years 4 months ago #313835

Hi,

Please provide a link to a page with the issue along with a screenshot of the settings of your search module.

Please Log in or Create an account to join the conversation.

  • Posts: 962
  • Thank you received: 11
  • Hikashop Business
4 years 4 months ago #313890

Hi Nicolas,

I sent you the URL privately.

If you go to that page, and enter a search word, for example, COACH, you will notice that it remains on the page.

Thanks!

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
4 years 4 months ago #313910

Hi,

There are two things I can recommend:
- check if you have the file templates/YOUR_TEMPLATE/html/com_hikashop/product/filter.php
If you do, try renaming it in order to deactivate the view override on the filter module.
- update to HikaShop 4.2.2 as it contains several fixes on the filter system which will help with your issue.

Please Log in or Create an account to join the conversation.

  • Posts: 962
  • Thank you received: 11
  • Hikashop Business
4 years 4 months ago #314000

Hi Nicolas,

I do not have a filter.php file here: templates/YOUR_TEMPLATE/html/com_hikashop/product/

I will update at some point, but can you confirm that that issue does not exists in the most recent version?

Thanks!

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
4 years 4 months ago #314012

Hi,

Yes, I can confirm that we don't have that problem with the most recent version. That's why I was thinking that it might come from an old view override and recommended you to check for the templates/YOUR_TEMPLATE/html/com_hikashop/product/filter.php file.

Please Log in or Create an account to join the conversation.

  • Posts: 962
  • Thank you received: 11
  • Hikashop Business
3 years 7 months ago #323939

Hi,

So the issue is coming up when the following happens.

I got a contact request email and when I click to view the product on the Front End, it takes me to the product, if I try to use the search it does not work - it's doing the same thing that I indicated in my initial post.



Thanks!

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
3 years 7 months ago #323943

Hi,

I must be missing something here.
When I check the URL I have on my end from you ( search-results/product/597-brown-multi-colour-hair-scarf-elastic-scrunchie.html ) the search works fine.
Could you provide the URL where you have the problem ?

Please Log in or Create an account to join the conversation.

  • Posts: 962
  • Thank you received: 11
  • Hikashop Business
3 years 7 months ago #323952

Hi Nicolas,

I sent you an email with the URL. Thanks!

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
3 years 7 months ago #323966

Hi,

Can you check if you have the file templates/YOUR_TEMPLATE/html/com_hikashop/product/filter.php ?
If you do, try renaming it and it should help. If you don't, we would need a backend and a FTP access to check on the situation further.

Please Log in or Create an account to join the conversation.

  • Posts: 962
  • Thank you received: 11
  • Hikashop Business
3 years 7 months ago #323978

I don't have a filter.php. Will send the access info shortly.



Thanks!

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
3 years 7 months ago #324037

Hi,

We didn't receive a FTP access yet.
Could you go through our contact form and make sure you include a link to this thread for reference ?
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 962
  • Thank you received: 11
  • Hikashop Business
3 years 7 months ago #324099

Hi Nicolas,

Just checking to see if you received the email.

Thanks!

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
3 years 7 months ago #324101

Hi,

Thank you for the access.
I was able to check on the situation and added a patch for that to work properly.
We'll add the patch in the next release of HikaShop.

Please Log in or Create an account to join the conversation.

  • Posts: 962
  • Thank you received: 11
  • Hikashop Business
3 years 7 months ago #324112

Hi Nicolas,

I tested it and it works. Thanks :)

Please Log in or Create an account to join the conversation.

Time to create page: 0.084 seconds
Powered by Kunena Forum