Search Results Do Not Show If I Search When On Product Details Page

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9 months 2 weeks ago #313820

When I'm on a product details page and I enter a search term in the search box it keeps me on the page.

So for example, if I'm viewing the details of a product, then I enter a search term in the box, then I press enter, I'm still on the product details page that I'm viewing - it does not take me to the search results.

It seems to work from wherever else I am except when I'm on a product details page.

Thanks!!

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9 months 2 weeks ago #313835

Hi,

Please provide a link to a page with the issue along with a screenshot of the settings of your search module.

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9 months 2 weeks ago #313890

Hi Nicolas,

I sent you the URL privately.

If you go to that page, and enter a search word, for example, COACH, you will notice that it remains on the page.

Thanks!

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9 months 2 weeks ago #313910

Hi,

There are two things I can recommend:
- check if you have the file templates/YOUR_TEMPLATE/html/com_hikashop/product/filter.php
If you do, try renaming it in order to deactivate the view override on the filter module.
- update to HikaShop 4.2.2 as it contains several fixes on the filter system which will help with your issue.

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9 months 1 week ago #314000

Hi Nicolas,

I do not have a filter.php file here: templates/YOUR_TEMPLATE/html/com_hikashop/product/

I will update at some point, but can you confirm that that issue does not exists in the most recent version?

Thanks!

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9 months 1 week ago #314012

Hi,

Yes, I can confirm that we don't have that problem with the most recent version. That's why I was thinking that it might come from an old view override and recommended you to check for the templates/YOUR_TEMPLATE/html/com_hikashop/product/filter.php file.

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1 week 4 days ago #323939

Hi,

So the issue is coming up when the following happens.

I got a contact request email and when I click to view the product on the Front End, it takes me to the product, if I try to use the search it does not work - it's doing the same thing that I indicated in my initial post.



Thanks!

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1 week 4 days ago #323943

Hi,

I must be missing something here.
When I check the URL I have on my end from you ( search-results/product/597-brown-multi-colour-hair-scarf-elastic-scrunchie.html ) the search works fine.
Could you provide the URL where you have the problem ?

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1 week 4 days ago #323952

Hi Nicolas,

I sent you an email with the URL. Thanks!

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1 week 4 days ago #323966

Hi,

Can you check if you have the file templates/YOUR_TEMPLATE/html/com_hikashop/product/filter.php ?
If you do, try renaming it and it should help. If you don't, we would need a backend and a FTP access to check on the situation further.

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1 week 3 days ago #323978

I don't have a filter.php. Will send the access info shortly.



Thanks!

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1 week 1 day ago #324037

Hi,

We didn't receive a FTP access yet.
Could you go through our contact form and make sure you include a link to this thread for reference ?
www.hikashop.com/support/contact-us.html

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4 days 22 hours ago #324099

Hi Nicolas,

Just checking to see if you received the email.

Thanks!

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4 days 16 hours ago #324101

Hi,

Thank you for the access.
I was able to check on the situation and added a patch for that to work properly.
We'll add the patch in the next release of HikaShop.

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4 days 15 hours ago #324112

Hi Nicolas,

I tested it and it works. Thanks :)

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