tab variants is empty on product page backend

  • Posts: 8
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  • Hikashop Business
6 months 3 days ago #337132

-- url of the page with the problem -- : rozenwingerd.be/administrator/index.php?...roduct&task=edit&cid []=79
-- HikaShop version -- : 4.4.4
-- Joomla version -- : 3.10.3
-- PHP version -- : 7.3.32
-- Error-message(debug-mod must be tuned on) -- : empty tab

Hey,

For inexplicable reasons, the variants on the product page (backend) are suddenly no longer visible or adaptable. I didn't make any changes to the shop in the last few hours or days, I thought. It worked very smoothly before. How is this suddenly possible?

There are several people who can access the backend, but I don't think they have changed anything either. (I can't find anything in the User Actions Log)

See also my screenshot attached. Send me a private message for backend access.

Thank you very much for your help.

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  • Posts: 75517
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  • MODERATOR
6 months 3 days ago #337150

Hi,

I also don't see how that's possible without modifying the view files to remove that area.
Please go through our contact form to provide the access privately:
www.hikashop.com/support/contact-us.html
Make sure you include a link to this thread for reference in your message.

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  • Posts: 8
  • Thank you received: 1
  • Hikashop Business
6 months 3 days ago #337165

access for the website was sent.

In the meantime we have discovered that if we delete and re-enter the various properties, the variants tab is no longer empty... strange!?

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  • Posts: 75517
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  • MODERATOR
6 months 2 days ago #337173

Hi,

Thanks. I found the issue. It was linked to the product orders listing plugin which had faulty HTML and would break the variants tab.
I've fixed the plugin on our end and installed the next version on your website. It's now displaying the variants properly.

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  • Posts: 8
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  • Hikashop Business
6 months 1 day ago #337239

Thanks for your help! lock.

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