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Suddently cannot write in JCE Editor

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4 years 1 week ago #345190 by Peter Kjeldsen
Suddently cannot write in JCE Editor was created by Peter Kjeldsen
-- HikaShop version -- : 4.6.2

Hi
Suddently I can not write in JCE editor in Hikashop.
Any ideas?
Br.
Peter

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4 years 1 week ago #345191 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
Ok, I found out when I save the product it make automatic FORM CUSTOMIZATION???

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4 years 1 week ago #345204 by nicolas
Replied by nicolas on topic Suddently cannot write in JCE Editor
Hi,

What do you mean by "it make automatic FORM CUSTOMIZATION" ?
Could you provide some screenshots to illustrate the issue ?
Do you have the same issue with another browser ? Do you have the issue with another editor ?

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4 years 1 week ago #345205 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
It is like when I save product it saves in custom mode who is below the editor. If I reset custom to normal, I can write again in JCE editor.

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4 years 1 week ago #345207 by nicolas
Replied by nicolas on topic Suddently cannot write in JCE Editor
Hi,

Thank you. However, could you also answer these other questions so that we can better understand the situation in order to help you ?

Could you provide some screenshots to illustrate the issue ?
Do you have the same issue with another browser ? Do you have the issue with another editor ?

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4 years 1 week ago #345219 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
I can only write in Microsoft Edge .
In firefox and crome I have to push the ret bottom "reset to default view" before I am able to write.
See photo.

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4 years 1 week ago #345222 by nicolas
Replied by nicolas on topic Suddently cannot write in JCE Editor
Hi,

Do you have the issue with another editor ?

Could you also provide a backend access so that we could check on the situation ?
If so, please provide this along with a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html

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4 years 1 week ago #345234 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
Hi Nicolas
I only use JCE and SP Pagebuilder.
But to be honest, I think SP Pagebuilder have problems. I had to go back from pagebuilder 4 to 3. To many issues.
It is any product you can try.
Br.
Peter

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4 years 1 week ago #345238 by nicolas
Replied by nicolas on topic Suddently cannot write in JCE Editor
Hi,

I got your access and I'm not able to reproduce the issue.
I've tried saving changes to the description of your products several times with Chrome and it worked each time.
Could it be that you need to clear your browser cache and then you won't have the issue either ?
Or maybe it's linked to the modules added to your browser ?

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4 years 1 week ago - 4 years 1 week ago #345245 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
hi,
I have cleared browser many times and it do not help.

What do you mean by this below?
Or maybe it's linked to the modules added to your browser ?

And do you know how to solve this?

Br.
Peter
Last edit: 4 years 1 week ago by Peter Kjeldsen.

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4 years 1 week ago #345248 by Philip
Replied by Philip on topic Suddently cannot write in JCE Editor
Hello,

Nicolas was referring to applications that you would have installed on your browser and which potentially can sometimes be the cause of this kind of problem.

One test you can do would be to disable them all (but without delete them!) to see if that solves your current problem.
Awaiting your returns.

Regards

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4 years 1 week ago #345276 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
Hi Phillip
In Crome and Firefox I can write in articles and modules.
Only in Hika it is blocked???
It is getting blocked by FORM CUSTOMIZATION. I have to unlock it and after saving product it is getting blocked again.
Application installed in browser? Like what application?
Br.
Peter

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4 years 1 week ago #345277 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
Hi Phillip
I was logging out of my google drev and changing Crome to default browser.
I think now it is working.
How strange?
Br.
Peter

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4 years 1 week ago #345279 by nicolas
Replied by nicolas on topic Suddently cannot write in JCE Editor
Hi,

That's indeed strange. Let us know if it happens again in the future and in which circumstances. Hopefully, it won't.

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3 years 8 months ago #348364 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
Hi Nicolas
It is the same again.
I have to reset FORM CUSTOMIZATION evory time I have stored changings.
Br. Peter

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3 years 8 months ago #348368 by nicolas
Replied by nicolas on topic Suddently cannot write in JCE Editor
Hi,

Are you using the latest version of HikaShop ?
Also, we've added an extra button in the bottom form customization in order to deactivate it. That way, it won't cause a problem with HTML editors.

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3 years 8 months ago - 3 years 8 months ago #348370 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
Hi,
I have the latest HIKA.
If I reset the red bottom in FORM CUSTOMIZATION it just go back after store the product. I have to reset to default view all the time.
I had Joomlashine before and I know there is some old design codes from them on some produtcs. Can this be the reason?
If I want to load a module from SP Pagebuilder to editor in products, it do not work too.
See photo. it stay like this all the time. Even after reset.
Br.
Peter
Last edit: 3 years 8 months ago by Peter Kjeldsen.

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3 years 8 months ago #348374 by nicolas
Replied by nicolas on topic Suddently cannot write in JCE Editor
Hi,

Sorry, the option I was talking about has not yet been released. It will be in the next version of HikaShop with the "deactivate form customization" button :
i.imgur.com/DBbdVLx.png
The next version will be released in approximately 2 weeks.

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3 years 8 months ago #348413 by Peter Kjeldsen
Replied by Peter Kjeldsen on topic Suddently cannot write in JCE Editor
Ok, thank you.

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