Duplicate sales in Google Analytics

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  • Hikashop Business
2 years 2 months ago #257537

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.4

For some reason our sales are showing as duplicate sales in Google Analytics (GA).

We have got GA running on the site and have setup the Hikashop GA plugin, but when a sale is made on the site it's showing as 1 sale in Google analytics but the product value is doubled.

For example, our product price is 100 with a quantity of 6 = total according to Hikashop should be 600 but when viewing this on GA, it's showing 1200 with a quantity of 12


Any ideas?

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  • MODERATOR
2 years 2 months ago #257538

Hi,

Please provide a screenshot of your plugin configuration.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikashop Business
2 years 2 months ago #257727

Please see image attached

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  • Posts: 23274
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  • MODERATOR
2 years 2 months ago #257731

Hi,

I see that you do not have the option "single submission" activated nor the "direct call" feature.
The first one is there to avoid the duplication of submission and the second one is there to be sure that even if the order is confirmed by a "server-to-server" call, the order will be send to GA.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 33
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  • Hikashop Business
2 years 2 months ago #257766

Thanks - we've just made this change but it's now tracking 32 times!

So when an order is shown in Google Analytics, it's showing as if it's been ordered 32 times!! Any ideas?!

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  • Posts: 23274
  • Thank you received: 3604
  • MODERATOR
2 years 2 months ago #257780

Hi,

Without details about your current configuration ; I'm afraid that we are not able to provide you any further advice or help.
Please understand that we need informations and elements to be able to understand a situation and provide an answer.

Regards


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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