All reports showing error message: Cannot read property 'offset' of undefined

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  • Hikashop Essential
3 years 1 week ago #331679

-- HikaShop version -- : 4.4.1
-- Joomla version -- : latest
-- PHP version -- : 7.4.16
-- Browser(s) name and version -- : Chrome Latest
-- Error-message(debug-mod must be tuned on) -- : Cannot read property 'offset' of undefined

This has just started. All reports with charts or graphics showing Cannot read property 'offset' of undefined.

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  • MODERATOR
3 years 1 week ago #331691

Hello,

In order to better understand the context, and better answer you can you provide these elements :
- re-do your screenshot but with the Joomla debug actived AND with Developement level in order to see more details about your current error.

alt

- One of your report settings screenshot

Awaiting your returns to be able to progress.
Regards

Last edit: 3 years 1 week ago by Philip.

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  • Hikashop Essential
3 years 1 week ago #331697

Hi Philip,
Please see attached screen shots as requested.

Regards

Ian

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3 years 1 week ago #331703

Hi,

I was able to reproduce the issue on my end.
It seems to come from an update that was done to the Google Visualization chart API.
Version 50 has been rolled out on 1st of April and has been made current yesterday:
groups.google.com/g/google-visualization-api/c/G4Keck3KVwU
So the charts automatically switched to that new version yesterday.

I've added a patch on our end to fix the issue. Please download again the install package of HikaShop on our website and install it on yours and it should fix the problem.

The following user(s) said Thank You: ianspeed

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  • Hikashop Essential
3 years 1 week ago #331713

Thanks Nicolas! All good now!

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