shipstation plugin causes order details page to go blank

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3 weeks 3 days ago #309287

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 2.5.28
-- PHP version -- : 5.6
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : white screen

customer installed shipstation integration plugin on test site on subfoler off root. /test18

plugin worked great.

installed plugin on live site on root.

plugin installed fine but when go to check an order detail page, the screen goes white?

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3 weeks 2 days ago #309298

Hi,

Please turn on the "error reporting" and "debug mode" settings of the Joomla configuration and try again. You should get some error message on that blank page which will help us understand what's going on.

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3 weeks 2 days ago #309304

this is the error message when accessing an order details page:

Fatal error: Class 'hikaInput' not found in /home/hy0mbt0wogpa/public_html/e-force.com/test18/plugins/system/shipstation/shipstation.php on line 639

this is on the test folder /test18 live site does the same white page

The shipstation plugin successfully sends orders from Hikashop into the Shipstation platform. the issue is the white blank page when accessing a single order detail when the plugin is enabled. Access to individual orders works fine if the plugin is turned off.

Any help you can provide would be greatly appreciated.

This is a client I had a couple years back and we purchased your Hikashop Business, they asked for a lot of crazy variations, modifications and your system always came through, thanks!

**FYI** They do not want to upgrade anything, so any help along the lines of not upgrading their php level or joomla level, etc would be greatly appreciated. I am doing these guys a favor by contacting you since i dont work for them, so any help to resolve this issue would be apprecitated. I am NOT a programmer, I am a designer with a decent knowledge of Joomla and your Hikashop but altering php files is something I am not comfortable with at almost any level.

I look forward to any help you can provide.

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3 weeks 2 days ago #309306

Hi,

Well, the issue is precisely that you're using an old version of HikaShop for which the plugin isn't supposed to work. Updating HikaShop would be the solution here.
I'm doing these guys a favor too by modifying the plugin to avoid that error, but you might get other surprises using it with old versions of HikaShop.
Here is attached a modified version of the plugin you can install on top of the other one to fix that error.

File Attachment:

File Name: shipstation.zip
File Size:8 KB

Attachments:
Last edit: 3 weeks 2 days ago by nicolas.
The following user(s) said Thank You: andrewHS

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2 weeks 6 days ago #309424

Plugin installation successful. Once again, thank you for your help and wonderful component. I have been asked to look into other ecommerce sites such as shopify, prestashop and woocommerce and they all were lacking in comparison to what your platform offers and in levels of functionality. Great work.

The following user(s) said Thank You: nicolas

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2 weeks 6 days ago #309430

Hi,

Thank you ! Don't hesitate to leave a comment on extensions.joomla.org/extensions/extensi...pping-cart/hikashop/
It helps us a lot !

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