Installation
- 1) Download the plugin on our website via the download link provided to you after the purchase.
- 2) Install it on your Joomla website via the extension manager, or via the "install plugin" button of System > Plugins on WordPress, and enable it.
- 3) Install and enable the HikaShop Booking plugin (1.3.0 or later) and the cart reservation plugin, and make your shows events with their dates.
- 4) Draw the plan of your hall, then attach it to a show.
- 5) For tickets: the Seat ticket generator of HikaSerial comes in this plugin's package and is installed and enabled with it. In HikaSerial, add a generator of the type Seat ticket, a pack that uses it, and give that pack to the show's product.
Configuration
The plugin has no settings of its own. Your halls are drawn in the Seat maps page (Products menu), and each show has its own settings on its product page.
The plan (Products > Seat maps)
- Name: the name of the plan, as you find it in the list of plans and in the product of a show.
- Picture of the hall: the picture you draw the sections and seats on (JPEG, PNG, GIF or WebP, 8 MB at most). You can change or remove it at any time.
- Size of the seats: how big the seats are drawn on the plan.
- Price categories: one row per zone price. Each has a colour, a name and a price: the price is the one every show starts with and can be changed for each show. Add a category for each kind of seat you sell at a different price.
- Name of the section and Category: the name of the block of seats or standing zone you are working on, and the price category it belongs to.
- Rows, Seats per row and Curve of the rows: the size of a block of seats, and how much its rows curve (-100 to 100). The button "Row and seat labels..." lets you change the label of any row or seat; each seat needs its own row and number.
- Capacity: for a standing zone, the number of places that can be sold.
- Kind of seat: for the selected seats, "Ordinary seat", "Wheelchair space" or "Companion seat".
- Taken out of sale: tick it to keep the selected seats from being sold.
The show (the "Seat map" block of the product page)
- Seat map: the plan of the hall for this show. The plan of a show can not be changed or removed while seats are held, ordered or sold.
- Price of each zone for this show: one price per price category of the plan, in the order of the plan. Left empty, a zone keeps the price given in the plan.
- Seats held in the cart for: how many minutes a seat stays held in a cart. Left empty, the duration of the cart reservation plugin is used, or 10 minutes when it is not installed.
- Seats at most in an order: the most seats a customer can take in one order (8 by default).
Troubleshooting
- "Order ... is confirmed again, but these seats were taken by other orders": the order was cancelled, its seats were sold to someone else, and the order has been confirmed again. Contact the customer: the order keeps the seats that were still free.
- A seat can not be picked: it is held by another cart, sold, taken out of sale, or the date is closed or cancelled.