ROOT error

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11 years 7 months ago #4759

Hi, using latest version of Hika (last week) and Joomla 1.5.21

Several customers have reported using the shopping cart, and when they click NEXT after selecting payment method, they get a blank page, saying "the cart is empty" at the top, and then the word ROOT in large capital letters.

I've noticed the whole shopping cart process is a bit "unstable" sometimes. Errors happen occasionaly for no reason.

Using a rockettheme template and SOBI2.

domain: www.lakesentrance.com/lonsdale-cruises/p...ting/Itemid-386.html

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11 years 7 months ago #4760

i update too and all my categories now is show root and my image and description of the category dont show :unsure:

Last edit: 11 years 7 months ago by chaka.

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11 years 7 months ago #4765

Hi,

When the cart is empty, the system will redirect to the URL in the field "URL where to redirect when the cart is empty". Please make sure that you entered the URL of your shop there. Otherwise, you might get such things.

Concerning errors during the checkout, please make sure that you use the latest version of HikaShop. All the bugs reported to us so far have been fixed. Also, please make sure that you don't cache the checkout pages. Otherwise, it could indeed lead to strange behaviors.

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11 years 7 months ago #4767

Thanks, i've put the URL in when the cart is empty.

How do i ensure no cacheing on the checkout pages?

I have a .htaccess file, can i make some sort of comments in there? Or is it in the backend of Joomla?

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11 years 7 months ago #4769

There are several ways caching can be implemented. You can activate joomla cache within the joomla configuration page but tehre is also the cache plugin which can be activated for another type of cache. Then, you could also have cache via the htaccess or other means.
Looking at your website pages header, I can say that you don't have cache done by your browser.

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11 years 7 months ago #4802

hey and my error?? i put the url but error still

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11 years 7 months ago #4803

Could you give a link to the page where you have the problem ?

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11 years 7 months ago #4805

ok this is my description of my category




this is my menu content




dont show the image and desription and show in the top ROOT


the link : cotizaloaqui.com/index.php?option=com_hi...t=listing&Itemid=183

cotizaloaqui.com/index.php?option=com_hi...t=listing&Itemid=189

cotizaloaqui.com/index.php?option=com_hi...t=listing&Itemid=184

Last edit: 11 years 7 months ago by chaka.

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11 years 7 months ago #4813

Could you give an access to your backend so that we could check your menus/modules settings ? If you're ok you can send the information to This email address is being protected from spambots. You need JavaScript enabled to view it.

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11 years 7 months ago #4816

Hi,

Could you replace the file components/com_hikashop/views/category/view.html.php by the one in the package enclosed and try again ?

That fix will be included in next version of HikaShop.

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File Name: view-20110110.zip
File Size:2 KB

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11 years 7 months ago #4820

its works thanks . great support B)

see ya

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