Resume the payment

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  • Hikashop Business
1 week 3 days ago #322530

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18
-- PHP version -- : 7.2.21

Hello we have a issue on a payment,
once client order the payment via Paypal, and by the paypal redirect page,
he cancel the page by mistake, but at that time,
the order is placed on our backend, and he login can check the order detail,
but can not resume the payment,
is there any way to resume the paypal payment?

Thanks!

Hayes

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  • MODERATOR
1 week 3 days ago #322550

Hi,

Yes. You can activate the "Payment of orders not paid immediately" setting in the HikaShop configuration and make sure that the "created" status is enabled under the "unpaid" column of the System>Order statuses menu.
Then, when the customer access his order details page, he'll have a "pay" button to finish the payment.

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