The Hikashop Google Products Plugin - is only take 2 products in the xml-file -

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1 month 3 weeks ago #315636

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.15
-- PHP version -- : 7.3.13
-- Browser(s) name and version -- : firefox 73.0
-- Error-message(debug-mod must be tuned on) -- : none

Hi..
The Hikashop Google Products Plugin - is only take 2 products in the xml-file - i have 2 menu buttons, within 2 diferent kategories.

Hikashop Google Products Plugin - have tryed to move some products to the same kategory, but it doesent show...
I have around 75 products, that shoud be exportet to the xml-file .

I have opened a new ticket... and the settings in the plugin, is attached here..

Regards...

Attachments:

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1 month 3 weeks ago #315637

The CRON is sat up, and running..
The file is genered, and the file is only within 2 products.

I have read this.. but nothing seems to do the trick.
www.hikashop.com/21-documentation/hikash...google-products.html

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1 month 3 weeks ago #315655

Hi,

Since you have the "in stock products only" option activated, you'll only get the products with stock.
Also, the products need to have a price. And if you have user access restrictions on the prices, note that if you generate the XML from the backend, the user groups of your user needs to be added to the access level setting of the prices so that they can be loaded. Otherwise, the plugin won't see the prices and thus will skip the products.

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1 month 3 weeks ago #315663

Hmm...
Running falang too... ??

Since you have the "in stock products only" option activated, you'll only get the products with stock.

A: Yes. seems right :-)

Also, the products need to have a price.

A: Yep...

And if you have user access restrictions on the prices

A: Nope, all public.

note that if you generate the XML from the backend, the user groups of your user needs to be added to the access level setting of the prices so that they can be loaded. </quote]
A: Yes. that coud do it, but the new XML-File isgeneratd (new timestamp :-) )

Otherwise, the plugin won't see the prices and thus will skip the products.

A: But - It has a price..

See the atachment, of a product.
It has 2 categories, shoudent be that, i regend...

It´s wiered :-/

Regards..

Attachments:
Last edit: 1 month 3 weeks ago by Mohamed Thelji. Reason: Added quote tags

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1 month 3 weeks ago #315664

UPS. had to say.

The diferences between shose 2 - categories, is that all that doesent show up in the exportet-XMLfile, is imported by a CSV-File

Had to say...

/Regards

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1 month 3 weeks ago #315667

Hi,

Then what I can think of is that you don't have "all" in the "product_access" column of your CSV or you don't have "main" in the "product_type" column of your CSV. Because of that the products are not found.
Please check that.

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1 month 3 weeks ago #315719

Hi
The XML-File is generated from hikashop, from the Plugin 'Hikashop Google Products Plugin' -
- When the cron activates, or the url is pressed...

If something missing in that file, - is that hikashop doesnet have these ?tags? in the file, is that hikashop doesnet write them in the file, from the plugin options. The xml-file doesent have thise words "all" / "main" / "product_type"
- But the google merchant center, have the 2 products, and seems fine :-) but only these 2... ???

And - the difference is - why is there only 2 products in the xml-file - and not all of the products ?

I cant regend why only 2 products, from same category, is in the xml-file - what about all the other products..

I cant see the diferences ??

I´m beeing a little confused, så please help me..

/Regards

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1 month 3 weeks ago #315753

Hi,

You said that in the XML generated by the plugin, you only found the products that you created manually via the interface in the backend and that the other products were imported with a CSV file.
So I'm telling you that in this case, it means that in this CSV file, you don't have "all" in the "product_access" column or you don't have "main" in the "product_type" column.
So you need to look at your CSV file you're using for the import when looking for these, not in the XML file generated by the plugin.

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1 month 2 weeks ago #315973

Hi.
I have now a closed ticket fron fabofa/falang, and they´r quite sure about, that the plugin 'Hikashop Google Products Plugin' not have the value to choose lang??
Coud it be a hint ??

What can I do to go on...??

Regards.

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1 month 2 weeks ago #315991

Hi,

Why do you think it would be linked to falang ? or languages ? Did you restrict your products to some languages only ? If so, how did you do that ?

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2 weeks 6 days ago #316683

I realy dont know anymore. I just have a multi lang site, that doesent work, within google shopping.
the automated generated xml file, is neraly empty, and in the hikashop plugin - "Hikashop Google Products Plugin" doesenet have an option, to choose language? and falang option, is missing in this plugin.?

Neither falang/faboba or hikashop seems to have any problem.. but i have.!!!

If someone shoud have the opportunities to login, to see wtf is going on, your welcome..

or skype fore that matter...

Regards.

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2 weeks 5 days ago #316684

Hi,

We can have a look yes. Please provide a backend and a FTP access along with a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html
Also, if you could provide a PHPMyAdmin access, that would be great so that we can check the data of your products in the database in case it comes from there.

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1 week 2 days ago #316927

Hi,

I checked on the situation with the access you provided.
There were two issues I found on your backend:
- the categories were not all under the main product category. Some were directly under the Root category, which should not happens. I've fixed that in the database for you.
- some of your categories were disabled. I've enabled them for you.
The XML now contains all your products.
Please check.

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23 hours 29 minutes ago #317275

Hi again.

Thanks for the help, i had not seen that... :-)
Again thanks :-)

But i dittent knew that i doesn't may have some products in 'root' - i gessed that it doesent matter ? (why not)

It seems that i doesent have any danish products in the xml-file. - maybe there shoud be 2 different files. One for the danish language, and one for the english language?
-or just one, within both the danish and english products.. ??

I'll mis he danish products.

Regards...

Last edit: 23 hours 29 minutes ago by nmouse.

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9 hours 58 minutes ago #317284

Hi,

It's not the products that were in "Root". It's the categories that were not at the correct location.

If you're still missing some products please provide an example of a missing product with its reference so that we can check the situation for that product.

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