Total TAX rate amount not correct!

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3 months 1 day ago #321204

-- HikaShop version -- : 4.3.0

Hello we have an puzzel,

In May we sold one book, on May 21, FWS-01060.
Invoice amount € 24.59 (ex VAT € 22.56); Tax € 2.03.
But the sales overview for this month reports otherwise:
Invoice amount ex VAT € 25.87; Tax € 2.35.
What could have caused this difference?

The day's before and after 21 May we have no orders with 9% TAX.

Hope you can help us.

Kind regards,
Lumiga






Kind regards,
Lumiga
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Last edit: 3 months 1 day ago by Lumiga.

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3 months 22 hours ago #321220

Hi,

That's hard to say like that. We would need a backend access and a FTP access in order to check on the situation.
Could you provide that via our contact form along with a link to this thread ?
www.hikashop.com/support/contact-us.html

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2 months 4 weeks ago #321279

Hi,

We did get your backend access, and I am able to see the issue on your tax rates listing.
However, we didn't get the FTP access. So I can't add any debug to the listing to check what's going on under the hood.
Would you be able to provide that too via our contact form ?

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2 months 3 weeks ago #321544

Hi Nicolas,

We just send the FTP account.
Hope you can find the issue.

Kind regards,
Lumiga


Kind regards,
Lumiga

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2 months 3 weeks ago #321577

Hi,

Thanks for the access.
The issue is that the shipping cost's tax was counted twice on the tax rates listing.
I've added a patch to avoid that and it's now correct.
We'll add the patch on our end too.

The following user(s) said Thank You: Lumiga

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2 months 3 weeks ago #321635

Perfect!

Thanks


Kind regards,
Lumiga

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