not hikaserial in order but yes in perfil

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2 years 1 month ago #249847

-- url of the page with the problem -- : extrevalor.com
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2

Sorry for my English, I'm using google translator.

When a user purchases a product on the web you receive the mail, but the serial does not appear (before if I did). However in the backend when I check your purchase if you have assigned a serial purchase.

Not from that moment I stopped working (that update joomla or hika).

I have reviewed and looked manuals and I have not seen anything, not if I'm already locked or I do.

I ask for help because the problem is causing me that with every purchase has to send the serial manually.

Thank you.

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2 years 1 month ago #249850

Hi,

Please provide a screenshot of your order details in the backend and a screenshot of your HikaSerial configuration.

You have to check :
* How the order is confirmed and how the email is sent
* The order status
* The serial assigned to the order
* The serials' statuses
* The HikaSerial configuration for the serial assignation depending the order status
* The HikaSerial configuration for the display of the serial depending their status

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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2 years 1 month ago #249943

hello,
requested attached screen shots





Attachments:

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2 years 1 month ago #249945

Hi,

The screenshot show that the order have a serial ; so I'm afraid that it do not illustrate your issue.
Some points from my previous message are still unknown.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
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