Increase conversion rates - New Feature?

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7 years 9 months ago #5439

There is lost many customers during the payment progress.
Is it possible for Hikashop to add a new feature where customers that leaves after they written the email and not completes the purchase, is sent an support email.

Many customers leaves because of simple reasons that easily can be solved with a little help.

The highest result i have seen contacting people manually after they dropped the payment progress, converted about 70% of them to customers.
It´s also a great way to learn the mentality of the customers.

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7 years 9 months ago #5441

Thank you for your feedback. That's a really good idea. We'll look at adding that in the near future.

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7 years 9 months ago #5443

Cool, I am upgrading, when this function is available :)

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