Hikashop 3 shipping/payment restriction issue

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7 years 1 month ago #264783

-- HikaShop version -- : 1703111632

Hi,

Thanks to the one of our customers call We just found issue with payment restriction.

To reproduce the issue please:

1. Create shipping method and set Maximum price "39.99" - shipping cost 1.99.
2. Create second shipping method and set Minimum price "40.00" - free shipping.
3. Create payment method and restrict it to these above shipping methods.
4. In checkout workflow make sure you have 2 or more shipping methods.
5. Make sure shipping and payment views are on same step so you could see the issue.
6. Now add some products to cart so total amount is more then 40.00 ( so you get free shipping method ).
7. Try to switch between shipping methods during checkout and you will see that on selecting that shipping method with minimum price 40.00 payment block wont refresh via ajax. (Works fine if you refresh page). If you have in cart total amount lower then 39.99 and use shipping method with maximum restriction of 39.99 it will work fine.

Same issue with protostar template.
Added some screenshots.

I hope you understand the issue and can fix it asap.

You are welcome to go here and try it your self: goo.gl/DyvmJB
Just add something above 40 euro and go to checkout.... Site mostly in english.

Kind Regards

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7 years 1 month ago #264791

Hi,

Unfortunately, I'm not able to reproduce the problem on my end.
I also tried on your website but I never see two shipping methods:
monosnap.com/file/aclJJoM8ajJ3VjqLy4l3TM15TrFMsT
And that's regardless of the total amount in the cart.

It seems that the issue has more to it than what you described.
If you could provide more precise instructions to reproduce on your website and a FTP and backend access so that we could check your settings and debug if necessary, that would help.

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7 years 1 month ago #264808

Hi,

Sorry Nicolas. I forgot that shipping and payment methods are restricted to "Zone" so thats why you only saw shiping method which is for Europe country's. However i found what is cousing the issue. I have removed Zone restriction and everything started to work as it should.

So to reproduce the issue on my site please choose country "Lithuania" and then you will see shipping methods.... Dont forget to have total amount in cart for more then 40.00 euros. On selecting shipping methods you will see that payment methods are not refreshed via ajax.

If you would still need ftp and back-end access please let me know.

Thank you

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7 years 1 month ago #264868

Hi,

I would like to update it: To have issue you also must have more shipping methods with restriction. I have added screenshot of all shipping methods and how they are configured. It looks like payment methods wont refresh if you have few shipping methods with price restrictions.

Thanks

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  • MODERATOR
7 years 1 month ago #264870

Hi,

Thank you for the additional information. We were finally able to reproduce the problem and added a patch in order to fix it.

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7 years 1 month ago #264898

Hi,

Great! Thank you

It looks like i am the only one mostly report bugs. Withing last week you have fixed about 4-5 issues. Strange that other people dont report it. Probably everything is working fine on they end or they are not looking how they site is working after each update :)

Have agreat day and once again thanks for brilliant support.

The following user(s) said Thank You: Jerome

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