PRODUCT_SAVE_UNKNOWN_ERROR when plugin HikaAuction - HikaShop Integration plugin

  • Posts: 30
  • Thank you received: 1
  • Hikashop Business
1 year 2 months ago #274997

-- HikaShop version -- : 3.1.1
-- HikaAuction version -- : 2.0.1
-- Joomla version -- : 3.7.4
-- PHP version -- : 7.0
-- Browser(s) name and version -- : Firefox 54.0.1
-- Error-message(debug-mod must be tuned on) -- :

{
    "__default": {
        "session": {
            "counter": 180,
            "timer": {
                "start": 1501404743,
                "last": 1501407694,
                "now": 1501407707
            },
            "token": "s37VeAjPGcAl3ijfNuBbjvEp8BAtVHrU"
        },
        "registry": {
            "com_installer": {
                "message": "",
                "extension_message": "",
                "redirect_url": null
            },
            "com_hikashop": {
                "zone_id": "1375",
                "user_id": 3,
                "field": {
                    "filter_table": ""
                },
                "plugin_type": "shipping",
                "plugins": {
                    "limitstart": 0
                },
                "product": {
                    "filter_order": "a.ordering",
                    "filter_order_Dir": "asc",
                    "limitstart": 0,
                    "search": "",
                    "list_limit": 20,
                    "filter_type": 1,
                    "filter_id": "2",
                    "filter_product_type": "main",
                    "filter_published": 0
                }
            },
            "com_plugins": {
                "plugins": {
                    "filter": {
                        "search": "auction",
                        "enabled": "",
                        "folder": "",
                        "access": ""
                    },
                    "list": {
                        "fullordering": "folder ASC",
                        "limit": "20",
                        "sortTable": "folder",
                        "directionTable": "ASC"
                    },
                    "limitstart": 0
                }
            },
            "com_menus": {
                "items": {
                    "menutype": "hoofdmenu",
                    "client_id": 0,
                    "list": {
                        "direction": "asc",
                        "limit": "20",
                        "ordering": "a.lft",
                        "start": 0
                    }
                },
                "edit": {
                    "item": {
                        "type": null,
                        "link": null,
                        "data": null,
                        "id": []
                    }
                }
            },
            "com_config": {
                "config": {
                    "global": {
                        "data": {
                            "cache_handler": "file",
                            "cache_path": "",
                            "memcache_persist": 1,
                            "memcache_compress": 0,
                            "memcache_server_host": "localhost",
                            "memcache_server_port": 11211,
                            "memcached_persist": 1,
                            "memcached_compress": 0,
                            "memcached_server_host": "localhost",
                            "memcached_server_port": 11211,
                            "redis_persist": 1,
                            "redis_server_host": "localhost",
                            "redis_server_port": 6379,
                            "redis_server_auth": "",
                            "redis_server_db": 1,
                            "cachetime": 15,
                            "cache_platformprefix": 0,
                            "caching": 2,
                            "dbtype": "mysqli",
                            "host": "localhost",
                            "user": "neems_data",
                            "db": "neems_data",
                            "dbprefix": "jos_",
                            "debug": 1,
                            "debug_lang": 0,
                            "ftp_enable": 0,
                            "ftp_host": "127.0.0.1",
                            "ftp_port": 21,
                            "ftp_user": "",
                            "ftp_pass": "",
                            "ftp_root": "",
                            "proxy_enable": 0,
                            "proxy_host": "localhost",
                            "proxy_port": "",
                            "proxy_user": "",
                            "proxy_pass": "",
                            "offset": "Europe\/Amsterdam",
                            "mailonline": 1,
                            "massmailoff": 0,
                            "mailfrom": "hanwijman@hwapplicaties.nl",
                            "fromname": "Ontwikkelen ms-nee",
                            "replyto": "",
                            "replytoname": "",
                            "mailer": "mail",
                            "sendmail": "\/usr\/sbin\/sendmail",
                            "smtphost": "localhost",
                            "smtpport": 25,
                            "smtpsecure": "none",
                            "smtpauth": 0,
                            "smtpuser": "",
                            "smtppass": "",
                            "MetaDesc": "",
                            "MetaKeys": "",
                            "robots": "",
                            "MetaRights": "",
                            "MetaAuthor": 0,
                            "MetaVersion": 0,
                            "sef": 1,
                            "sef_rewrite": 1,
                            "sef_suffix": 0,
                            "unicodeslugs": 0,
                            "sitename_pagetitles": 0,
                            "tmp_path": "\/home\/neems\/domains\/ms-nee.eu\/public_html\/tmp",
                            "gzip": 1,
                            "error_reporting": "default",
                            "force_ssl": 0,
                            "session_handler": "database",
                            "session_memcache_server_host": "localhost",
                            "session_memcache_server_port": 11211,
                            "session_memcached_server_host": "localhost",
                            "session_memcached_server_port": 11211,
                            "lifetime": 35,
                            "shared_session": 0,
                            "sitename": "Ontwikkelen ms-nee",
                            "offline": 0,
                            "display_offline_message": 1,
                            "offline_message": "This site is down for maintenance.
 Please check back again soon.",
                            "offline_image": "",
                            "frontediting": 1,
                            "editor": "jce",
                            "captcha": "recaptcha",
                            "access": 1,
                            "list_limit": 20,
                            "feed_limit": 10,
                            "feed_email": "none",
                            "log_path": "\/home\/neems\/domains\/ms-nee.eu\/public_html\/administrator\/logs",
                            "helpurl": "https:\/\/help.joomla.org\/proxy?keyref=Help{major}{minor}:{keyref}&lang={langcode}",
                            "cookie_domain": "",
                            "cookie_path": "",
                            "filters": {
                                "1": {
                                    "filter_type": "NH",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                },
                                "9": {
                                    "filter_type": "BL",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                },
                                "6": {
                                    "filter_type": "BL",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                },
                                "7": {
                                    "filter_type": "NONE",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                },
                                "2": {
                                    "filter_type": "NH",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                },
                                "3": {
                                    "filter_type": "BL",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                },
                                "4": {
                                    "filter_type": "BL",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                },
                                "5": {
                                    "filter_type": "BL",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                },
                                "8": {
                                    "filter_type": "NONE",
                                    "filter_tags": "",
                                    "filter_attributes": ""
                                }
                            },
                            "asset_id": 1
                        }
                    }
                }
            }
        },
        "user": {
            "id": "519",
            "name": "xxxxxx",
            "username": "xxxxxx",
            "email": "hanwijman@xxxx",
            "password": "xxxxx",
            "password_clear": "",
            "block": "0",
            "sendEmail": "1",
            "registerDate": "2017-05-13 06:03:54",
            "lastvisitDate": "2017-07-30 08:52:27",
            "activation": "",
            "params": "{}",
            "groups": {
                "8": "8"
            },
            "guest": 0,
            "lastResetTime": "2017-05-13 06:03:54",
            "resetCount": "0",
            "requireReset": "0",
            "otpKey": "",
            "otep": ""
        },
        "application": {
            "queue": null
        }
    }
}

I get a PRODUCT_SAVE_UNKNOWN_ERROR when the plugin HikaAuction - HikaShop Integration plugin is published.
The hikshop product is not saved.

Last Edit: 1 year 2 months ago by Jerome. Reason: adding [code] to display nicely the code and filtering private data

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  • Posts: 11831
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  • MODERATOR
1 year 2 months ago #275020

Hello,

Can you give us step by step instructions through some screenshots of how you are getting that error, so that we can reproduce it on our end ?

Thank you

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  • Posts: 30
  • Thank you received: 1
  • Hikashop Business
1 year 2 months ago #275110

Hi Mohamed, thank you for the reply.
I made a video in which you can see, that the hikashop product is not saved when the HikaAuction - HikaShop Integration plugin is published. After de-publishing the product can be saved.

Have a look here: youtu.be/TeJ2LfQYuys

Regards

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  • Posts: 11831
  • Thank you received: 1635
  • MODERATOR
1 year 2 months ago #275113

Hello,

It's also showing that error message : "The auction duration is more than 30 days"

So you should make sure that your auction duration isn't higher than the value that is through the "Maximum auction duration" via "HikaAuction->Configuration".

But you are right, we'll improve the way the "PRODUCT_SAVE_UNKNOWN_ERROR" is displayed.

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