Unable to register and checkout

www.thedoghouseboutique.co.uk
-- HikaShop version -- : 2.3.1 essential
-- Joomla version -- : 3.2.3
-- Browser(s) name and version -- : Mozilla 5.0
No error message displayed.

Hi there
I'm a complete newbie and have run into problems with registration and checkout.
Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one.

However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout.

I want to be able to use the shopping cart smoothly and register from there, as it should be.

Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere.

Thanks for any help.

I am having the same error and have updated the javascript but the system is still redirecting to the home page and does not give any error messages.

It doesn't produce any error message at all. I have no idea how to effect that change in JavaScript.

As I said I'm a complete newbie. Just very disappointed that I've paid for the essential edition and it has such a fundamental problem that no purchases can be made.

Also, I have been using the developer console and did not see any other javascript issues when trying to register a new account.

Any suggestions welcome as our store won't work very well if users can't register & pay

Thank you
David

One more note is I am not seeing any of the javascript alerts (alert(hikashopFieldsJs...) so I am not sure if the registration problem is a javascript issue or an application (back-end) issue.

I'll enable debugging shortly and try again.

Made the change suggested above and the problem is resolved . Thanks.

Ah it did fix it for me; I just don't seem to have any of the joomla messages; I must have removed something when I rearranged the template.

Thanks!

I just find out I have same problem.
every time I try register is doing nothing just redirect to same page.
http://...........com/index.php?option=com_hikashop&ctrl=checkout&Itemid=587&lang=en

I really do like this software, but I starting to be very disappointed and start think to use Money Back Policy option.
If I have to customize, correct scripts on my own , I 'll give up.
I still have 2 weeks to 30 days period. I hope we going together make this work.
I will sent you soon e-mail with all my issue and I will do appreciate your help.

P.S. I'm sorry for posting this here but I'm trying to get your attention.

Hello,
Did you made the change suggested above by Nicolas ?

Replace the line:

if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !register)){

by:

if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){

in the file media/com_hikashop/js/hikashop.js and that will fix it.

Mohamed Thelji wrote: Hello,
Did you made the change suggested above by Nicolas ?

Replace the line:

if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !register)){

by:

if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){

in the file media/com_hikashop/js/hikashop.js and that will fix it.

if(type=='register'){
			//check the password confirmation field only if we are in selector registration and that the user selected "registration" or "simplified registration", or that the registration is on "all in one page" and that the password confirmation field is there
			var registrer = document.getElementById('data_register_registration_method0');
			if(!registrer){
				registrer = document.getElementById('data[register][registration_method]0');
			}
			var simplified_pwd = document.getElementById('data_register_registration_method3');
			if(!simplified_pwd){
				simplified_pwd = document.getElementById('data[register][registration_method]3');
			}
			if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){
				//check password
				if(typeof varform.elements['data[register][password]'] != 'undefined' && typeof varform.elements['data[register][password2]'] != 'undefined'){
					passwd = varform.elements['data[register][password]'];
					passwd2 = varform.elements['data[register][password2]'];
					if(passwd.value!=passwd2.value){
						alert(hikashopFieldsJs['password_different']);
						return false;
					}
				}
			}

Is anybody checking this problem or we have to just give up and not using registration form ??

I was about to provide you my list with software problem, but you cancel my subscription.
@Nicolas, check e-mail I sent you at This email address is being protected from spambots. You need JavaScript enabled to view it..
Something is seriously not right,..

Hi Nicolas,
i have no idea where to find that file.Sorry but im a rookie at this

Bonjour Nicolas,

j'ai fais la modif, ligne 78 (copie du code)
if(type=='register'){
//check the password confirmation field only if we are in selector registration and that the user selected "registration" or "simplified registration", or that the registration is on "all in one page" and that the password confirmation field is there
var registrer = document.getElementById('data_register_registration_method0');
if(!registrer){
registrer = document.getElementById('data[register][registration_method]0');
}
var simplified_pwd = document.getElementById('data_register_registration_method3');
if(!simplified_pwd){
simplified_pwd = document.getElementById('data[register][registration_method]3');
}
if ((simplified_pwd && simplified_pwd.checked) | | (inscrivez && registrer.checked) | |! (simplified_pwd && registrer)) {
//check password
if(typeof varform.elements[password]'] != 'undefined' && typeof varform.elements[password2]'] != 'undefined'){
passwd = varform.elements[password]'];
passwd2 = varform.elements[password2]'];
if(passwd.value!=passwd2.value){
alert(hikashopFieldsJs);
return false;


Cela ne marche pas
Suis en caraphe ....SNIFF
Je fais quoi?

Merci
Michel

Cela ne marche toujours pas
}
var simplified_pwd = document.getElementById('data_register_registration_method3');
if(!simplified_pwd){
simplified_pwd = document.getElementById('data[register][registration_method]3');
}
if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){
//check password
if(typeof varform.elements[password]'] != 'undefined' && typeof varform.elements[password2]'] != 'undefined'){
passwd = varform.elements[password]'];
passwd2 = varform.elements[password2]'];

Site en essai
meliani.biotoo.com

Sniff, je fais quoi ?
Merci de ton aide
Michel

Cela ne marche toujours pas.

J'ai vérifié le code,

merci de voir de votre coté
sous domaine pour essai :

meliani.biotoo.com

J'ai besoin d'avancer , suis planté depuis lundi
Merci