Checkout with virtual goods issues

  • Posts: 3
  • Thank you received: 0
9 years 6 months ago #175054

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.5
-- Browser(s) name and version -- : Firefox 32.0.3

Hi all,

I installed the hikashop without any addon. I added few products. 3 shippable and 1 virtual product.
Login with sample user, add 2 shippable product into cart, checkout, works fine.
Add a single virtual product into cart, checkout, it charge me the delivery charges. I read about the documentation, it says if all products are virtual in your cart, the shipping address and method shouldn't be shows up. But I getting it. Anyone can help?

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
9 years 6 months ago #175065

Hi,

So that's because in your shipping method settings you have enabled the option "Include virtual products price" in the restriction part. So you have to disable this option, and don't forget to set the correct "Product type" in the product page configuration and a weight for shippable products.

Please Log in or Create an account to join the conversation.

  • Posts: 3
  • Thank you received: 0
9 years 6 months ago #175940

Hi Xavier,

Thanks for your reply! The option you mentioned has turned off. But still the shipping method appear during checkout.
I am sure that my product has set as virtual product under "Product Type".

:( :(

Please Log in or Create an account to join the conversation.

  • Posts: 3
  • Thank you received: 0
9 years 6 months ago #175941

Ahh! Solved. I just figured out an option:
System > Configuration > Checkout (Tab) > Shipping & Payment > Force shipping regardless of weight
Set this to No.

Thank you!

Please Log in or Create an account to join the conversation.

Time to create page: 0.065 seconds
Powered by Kunena Forum