Check out goes to 404 page

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5 years 11 months ago #293171

-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.8
-- PHP version -- : 5.6
-- Browser(s) name and version -- : Chrome

Hi
I ordered someone else to write the plugin to connect Hikashop to my bank. [Because my bank doesn't have plugin for connecting to the Hikashop]
I received the "Terminal ID", "Merchant ID" and "Transaction Key" from my bank. I've entered them into the Paymetnt Method. [screenshot attached]
I go to the front-end and add a product to card, after that I go to checkout to pay the meoney[Redirect to the bank page], but says "this page couldn't find".
Is anything that I missed it?! or the problem related to the plugin?!

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  • Hikashop Business
5 years 11 months ago #293192

We are having the same problem, only using AIM/Authorize.NET....visitors are getting credit cards processed, order status changes to confirmed, but there is no history logged on the order and customers/admins are not getting emails.

No errors in the apache logs or website error logs. This just started 5/23/2018, several days after the Joomla 3.8.8 update. I have orders prior to this that are processed okay.

EDIT: had a similar problem, but this was caused by another plugin/add-on to Hiksashop...AWO Coupon v3.5 ... so enable Debug and look for mysql errors that interfere with Hikashops' normal checkout process.

Last edit: 5 years 11 months ago by stratacorps. Reason: Correction

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5 years 11 months ago #293172

Hello,

You should directly contact the developer of your Hikashop custom payment plugin.

You should also :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.

Best regards,
Mohamed Thelji.

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