Taxes / VAT showing differently on Firefox vs Safari and Chrome

  • Posts: 74
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  • Hikashop Business
3 weeks 1 day ago #360238

-- url of the page with the problem -- : shop.conformance.co.uk/
-- HikaShop version -- : 5.0.3
-- Joomla version -- : 4.4.3
-- PHP version -- : 8.1
-- Browser(s) name and version -- : Firefox / Safari / Chrome

Hi,

I have a curious problem with taxes/VAT showing differently in different browsers.

In Firefox everything is displaying correctly both in the cart module and the checkout and the term "VAT" is used and the correct tax is shown.

In Safari and Chrome, for the cart module the term "Taxes" is being used, and the tax is showing 0.00. In the checkout no tax is shown at all.

I need tax/VAT to display.

I have gone through the process of clearing caches, via Joomla maintenance, the server cache and Safari's browser cache.

I have attached screenshots of the problem.

As usual any help gratefully appreciated.

Kind Regards

Duncan

DunxMax

The more we learn the less we know.
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  • MODERATOR
3 weeks 1 day ago #360239

Hi,

I see the same £0.00 taxes on both FireFox and Chrome on my end.
I suppose you have some caching on FireFox preventing you from seeing the change, or you're logged in on FireFox and not on Chrome.
Taxes apply based on the address of the customer and the tax rules you created.
Before logging in / registering and providing an address, the system bases itself on the "main tax zone" setting of the HikaShop configuration instead of the user address.

So, from what I can see on your website, your explanations, and what I just wrote above, I think that there is a problem between the "main tax zone" you've configured and the tax rules that you've setup, which leads to HikaShop not displaying taxes for guest users.

Note also that if you have the "geolocation" plugin activated, it can override the "main tax zone" by the gelocalized zone of the user based on his IP address. So you need to take this into account if you're using that plugin.

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  • Posts: 74
  • Thank you received: 3
  • Hikashop Business
3 weeks 1 day ago #360246

Hi Nicolas,

Thanks for getting back to me.

Tax zone in configuration was set to Europe, so I switched it to the UK.

Appears to be working now.

Thanks very much.

Kind Regards

D

DunxMax

The more we learn the less we know.

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