No response when I click "send a comment"

  • Posts: 2
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
1 week 3 days ago #287513

-- HikaShop version -- : 3.2.2
-- Joomla version -- : 3.8.3
-- PHP version -- : 5.6.33
-- Browser(s) name and version -- : Google Chrome 63.0.3239.84
-- Error-message(debug-mod must be tuned on) -- : No response to my click

When I test the hikashop, I want to send the comment. But nothing happen when I click the "send the comment". I can't send my comment. Can you help me check it?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 60981
  • Thank you received: 8627
  • MODERATOR
1 week 2 days ago #287527

Hi,

I actually don't see the comment form at all on your link:
monosnap.com/file/YzmiqompDiaMXA1QQs78DXT1d13Ze7
Did you change something ?
Or maybe we need to be logged in to see it ? In that case could you provide a test user account ?

Please Log in or Create an account to join the conversation.

  • Posts: 2
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
1 week 1 day ago #287635

You can log in with this test account: jny37@icloud.com/19950307
Then click menu "Store > online shop > Course package > AP Chinese Special Package". When you post the comment, it doesn't work.
I didn't change anything, is this related to the template?

Please Log in or Create an account to join the conversation.

  • Posts: 60981
  • Thank you received: 8627
  • MODERATOR
1 week 1 day ago #287640

Hi,

If I check the HTML of the page, I can see that the hidden fields necessary for the comment form to work properly have been commented out:
monosnap.com/file/mDRh8aJfjD0j7n8feOqKFmI6PB8KBb
So either this was done on your end or by the template.
Either way, the comment system can't work properly in that case.

The simplest is probably to rename some of the view files in the template:
templates/YOUR_TEMPLATE/html/com_hikashop/product/show_tabular.php
templates/YOUR_TEMPLATE/html/com_hikashop/vote/form.php
But I would recommend checking also with your template provider.

Please Log in or Create an account to join the conversation.

Time to create page: 0.054 seconds
Powered by Kunena Forum