No response when I click "send a comment"

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
6 months 1 week ago #287513

-- HikaShop version -- : 3.2.2
-- Joomla version -- : 3.8.3
-- PHP version -- : 5.6.33
-- Browser(s) name and version -- : Google Chrome 63.0.3239.84
-- Error-message(debug-mod must be tuned on) -- : No response to my click

When I test the hikashop, I want to send the comment. But nothing happen when I click the "send the comment". I can't send my comment. Can you help me check it?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 63029
  • Thank you received: 9058
  • MODERATOR
6 months 1 week ago #287527

Hi,

I actually don't see the comment form at all on your link:
monosnap.com/file/YzmiqompDiaMXA1QQs78DXT1d13Ze7
Did you change something ?
Or maybe we need to be logged in to see it ? In that case could you provide a test user account ?

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
6 months 1 week ago #287635

You can log in with this test account: jny37@icloud.com/19950307
Then click menu "Store > online shop > Course package > AP Chinese Special Package". When you post the comment, it doesn't work.
I didn't change anything, is this related to the template?

Please Log in or Create an account to join the conversation.

  • Posts: 63029
  • Thank you received: 9058
  • MODERATOR
6 months 1 week ago #287640

Hi,

If I check the HTML of the page, I can see that the hidden fields necessary for the comment form to work properly have been commented out:
monosnap.com/file/mDRh8aJfjD0j7n8feOqKFmI6PB8KBb
So either this was done on your end or by the template.
Either way, the comment system can't work properly in that case.

The simplest is probably to rename some of the view files in the template:
templates/YOUR_TEMPLATE/html/com_hikashop/product/show_tabular.php
templates/YOUR_TEMPLATE/html/com_hikashop/vote/form.php
But I would recommend checking also with your template provider.

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 months 4 weeks ago #288437

Hi,

How to rename them?

Please Log in or Create an account to join the conversation.

  • Posts: 11723
  • Thank you received: 1626
  • MODERATOR
5 months 4 weeks ago #288469

Hello,

You'll just have to do it using an FTP access to your website and rename these files :
templates/YOUR_TEMPLATE/html/com_hikashop/product/show_tabular.php
templates/YOUR_TEMPLATE/html/com_hikashop/vote/form.php

So that it won't override Hikashop's files views.

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 months 3 weeks ago #288626

Hello tech support:
After following your instructions to rename these files (show_tabular.php ---> show_tabular_2.php
form.php --> form_2.php), a new error pops up when I click the product ( www.worldedu.us/course-package/product/listing ) it will show me a 404 error.

How can I fix it? Look forward to hearing back from you.
Thanks again.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 63029
  • Thank you received: 9058
  • MODERATOR
5 months 3 weeks ago #288628

Hi,

I tried with other products but I don't have the problem with them, only with that product.
So I doubt that the 404 error you have on that product comes from the change of the views, otherwise, you would have the error with all the products.
This looks like a SEF issue. If you use a third party SEF extension like sh404SEF, try to clear its cache.
If not, try to empty the "canonical URL" field of that product and clear your website cache (if any) and that should help.

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 months 3 weeks ago #288664

Hi,

I follow your instructions to clear the sh404’ cache, canonical URL and website cache, but it still shows 404 error on that product.

What's wrong? How can I fix it? Look forward to hearing back from you.

Thanks.

Please Log in or Create an account to join the conversation.

  • Posts: 1809
  • Thank you received: 249
  • MODERATOR
5 months 3 weeks ago #288698

Hello,

Can you provide screenshot of :
- This product configuration page, and especially the Seo part



- The listing product



Awaiting news from you.

Regards

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 months 3 weeks ago #288751

Hello

I attached some screenshots you need. Look forward to hearing from you.

Thanks

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 63029
  • Thank you received: 9058
  • MODERATOR
5 months 3 weeks ago #288781

Hi,

I've checked your listing again but I don't have the issue anymore.
It seems to be working for the "AP Chinese Special Package" product.

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 months 2 weeks ago #288829

Hi, Nicolas

I just deleted the old product and create a new one, I still got the problem. I can post a comment now, but when I check the comment area, it shows 404 error. You can check this product: Test . When you open it, it will show 404.
Another question is can I add a link when customer finish the order? It shows a message "Thank you for your purchase", but I want the page jump to the customer center. How to achieve it? Look forward to hearing from you.

Thanks

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 1809
  • Thank you received: 249
  • MODERATOR
5 months 2 weeks ago #288835

Hello,

I follow your link but when I click on Comment tab I only this :



It seems that for be able for comment we have to buy the product.
Can you set all for be able to see by ourself the issue.

Regards

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 months 2 weeks ago #288885

Hi

Sorry, I mean this product: Basic of Chinese Language Free Version
Once I commented the product, it will show 404 error. Why did that happen?

Attachments:
Last Edit: 5 months 2 weeks ago by yhshih.

Please Log in or Create an account to join the conversation.

  • Posts: 63029
  • Thank you received: 9058
  • MODERATOR
5 months 2 weeks ago #288893

Hi,

I don't see why that product page URL would generate a 404 error. The URL is just fine.
And I don't see how having a comment or not on the product would change that.
So you mean that if you delete the comment for that product, the page works again ? (you can delete the comment in the Customers>Votes menu in the backend)
I doubt that it's the case.
To me, it sounds like a SEF issue. For example, if you use an extension like Sh404SEF and you reset the SEF URLs cache while you have canonical URLs in your products with the "force canonical URLs on listings" setting activated in the HikaShop configuration, it would do that.

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 months 2 weeks ago #288943

Hi

When I unpublish the comment at the backend, the page works again. I tried to clear sh404 cache and product url before, but it didn't change anything. I didn't select "force canonical URLs on listings". Is there any way to solve the problem?

Best regards

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 63029
  • Thank you received: 9058
  • MODERATOR
5 months 2 weeks ago #289054

Hi,

I don't see how that's possible.
Could you provide a backend access and precise instructions to reproduce the problem as well as a FTP access via our contact form so that we can have a look at the issue ?
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 63029
  • Thank you received: 9058
  • MODERATOR
5 months 2 weeks ago #289182

Hi,

The error on the product page when you have comments is this:
table tz_portofolio_users doesn't exist
That error comes from your template.
So there must still be a view override which creates the issue.
I tried to access your FTP but you didn't provide the password, so I couldn't check.
However, one of the files in either templates/YOUR_TEMPLATE/html/com_hikashop/vote or templates/YOUR_TEMPLATE/html/com_hikashop/product must be generating that issue. You'll have to rename them one by one to find the culprit.

Please Log in or Create an account to join the conversation.

  • Posts: 12
  • Thank you received: 0
  • Hikaauction Standard Hikamarket Multivendor Hikaserial Standard Hikashop Business
5 months 1 week ago #289212

Dear support,

Sorry for missing the FTP password. Here it is:


Please help us to figure out the issue, and we will follow up your instructions to try to solve that error.

Many thanks again.

Last Edit: 5 months 1 week ago by nicolas.

Please Log in or Create an account to join the conversation.

Time to create page: 0.134 seconds
Powered by Kunena Forum