Question about coupon problem

Hello.
I don't like to begin moaning or bashing the support here, but I have to say that I am disappointed (at least).

I upgraded to Hikashop 3 in January. Upon installing it, I found out it caused a number of serous issues. I had to uninstall it the same day and revert back to Hikashop 2. A few days ago I decided to install the latest version of Hikashop 3, and check if the issues have been ironed out. Yes, most problems have indeed been fixed. Thanks.

BUT there is still a huge issue, concerning a completely wrong calculation in the coupon discount, when taxes apply.
I emailed you on Thursday morning, asking for your assistance. I emailed you 2 more times in the process. Today it's Saturday. I've received no reply. I wouldn't bother if this was about a slideshow, or another type of add-on. But this is about an e-shop. And when an e-shop has flaws, then it's getting more serious.

I have already emailed you a number of screenshots that describe the issue.
I am going to describe it again, in brief, here.

In the Hikashop configuration, the discounts have been set to apply BEFORE TAXES.
I've created a 50% discount for product X, whose price is 10 euros.
In Hikashop 2, the discount was calculated correctly: 5 euros.

Now look what Hikashop 3 calculates:

If the calculations were correct, the discount should be 5 euros. The Total cost should be 5 * 24% = 6.2 euros and NOT 4.71 euros!

Instead of 5 euros, Hikashop 3 calculated 6.20 euros in the 50% discount!
How come? It applied the VAT to the discount! This is wrong.

Please advise promptly. And please don't throw the ball in my court.
It's not about the money I spent on a product version that I am not using. What I want is this version to work properly.

Merci
Panos

Hi Jerome.

I am afraid I cannot understand you. I am sorry but I do not consider this a very professional reply.
Since you took this kind of aggressive attitude, I will reply accordingly. But with facts:

1. "Not a detail about the Hikashop version"? Excuse me? I wrote you that I downloaded the latest Hikashop version. I expect you to know what is the latest version of the software you are developing!

2. You also wrote that I provided many screeshots etc. As you probably saw, I replied to an email sent to me by Nicolas. And it was Nicolas who asked me to provide all these screenshots.

3. Why didn't you reply back to me, if there was anything you did not understand? This is what I am doing when I receive a request from a customer, that I do not understand.

Your reply is frankly unacceptable. I've been selling software since 2005, I never talked to a customer like you just did.

Back to the issue:
I believe you read my first post. I provided a single screenshot that shows the issue. I hope it's not confusing too, OK?

Now please proceed with the rules: read my post and provide support to your customer.

Panos

Now that I am reading your reply one more time, I am getting more surprised and angry, with your aggressive style and your unfair points!

It appears that you didn't pay a minute to read the 2 emails I sent you: had you done so, you would find attached the screenshots showing the coupon &product configuration (as per Nicolas' request). You would read my Hikashop version and the name of my site; I even created an account for you to login and try the coupon for yourselves.

Please let Nicolas handle this issue. And try not to attack the next customer who will turn to you for assistance.

Someone who's been serving customers for 12 years.

OK, let's stop it here because it is apparent that you did not read everything I wrote in my first post.
Anyway, Nicolas has already responded to the email I sent you 3 days ago, saying that he is investigating the issue.
I don't know if you are the guy who is 'giving bad news' or whatever. What I know is that you have been unreasonably aggressive to a customer. That's unacceptable.