Some products are not returned in module filters

-- HikaShop version -- : 2.5.19
-- Joomla version -- : 2.3.0

Hello
I configured the filters and a search product module , using this documentation

everything is working almost fine,
except that some products are not returned by a search in the module
(it is well returned by a filter in a content module)

I need to precise that the missing products are not in a specific product category (some product of the same category are working fine), and that my filter applies on "all" fields.

What can be the source of that issue ?

It seems that the search plugin handles the specific characters, right ?

examples :
my website search with keyword "Merguez" in the Module "Rechercher produit" => 1 result
categorie => you can see that the second product does exist, but is not returned. (the first product of that category is returned by the search)

Thanks for your help !
JB

Hi,

I don't really understand the problem, the second product in that category is not named "mergues" and is not in a category named "merguez" so when searching for "merguez" it's normal that it's not in the results of the search.

Or I am missing something

Hi,
The missing product (in the module search) is named "Merguez (boeuf)".
(the only product returned by the search is named "Merguez (mouton)" .)

I gave you the URL of this specific category to prove that another product of the category is well returned by the search.

Is it clear now ?
thanks

Hi
let's try to rephrase this :

We have a category "Viande de mouton" containing " merguez (mouton) "
and another category "Viande de boef/les préparations" containing " merguez (boeuf) "

The product "merguez boeuf" never appears in the searches. That's my problem.
Both products have been created by an import, and they do exist (you can check with the hyperlinks above).

(I precised the category, just to point the fact that another product of the same category was found by the search. I concluded that it was not a problem with my config).

thanks again

Hi,

Actually "merguqez (boeuf)" is the only one appearing in the search results.
And I can't find the "merguez (mouton)" product on your website, could you give us a direct link to that product ?

Hi Xavier,
I added hyperlinks on the products names in my previous post.

Hi,

Sorry for getting back to you so late.
I just come from your website and it seems that your problem is solved, the both results are returned after searching for "merguez". Glad to see that.

If you could share your solution, that could potentially help other customers.

Hi
Sorry, I don't understand how you noticed that, but I still have this issue.

To help understanding it, I just noticed a detail that could help :
==> The number of results at the bottom of the page is right, but some results are not displayed.
So it seems that the filter process is actually right, and we have a displaying issue.

For example :
starting on this page , use the Filter module called "Rechercher produit" on the left.
*If you type in "cote" => 3 products are displayed BUT the number of results shows : "Résultats 1 à 9 sur 9". And indeed, 6 products are missing.
*If you type in "merguez" => 1 product is displayed (merguez (mouton)), but the number of results shows : "Résultats 1 à 2 sur 2". And my product merguez (boeuf) is still not displayed.
[see screenshots attached]

If you notice a different display on your side, please let me know and post a screenshot. But I tried using several browsers and I get the same result.

thanks for you help
JB

New clue !
The product is well displayed if I move it to another category.
But when it is in this particular category, it's never displayed in the results.

I thought this category was maybe not linked to the listing module. But no, because another product of the very same category is well displayed.

If it can help, it also seems that the products affected by this problem have quite a similar name : the first word of the "product name" is the same. For example : "merguez (boeuf)" versus "merguez (mouton)"

Hope it can help

Hi,

Ok I just found the reason why it was not working.
The selected menu to display the filter results use the option "Group product per category", this is the reason why all the products are not displayed, because it limits the result of one category only.

So thanks to create a new product listing menu which will display all the sub elements, and assign this menu id in the filter module options, this way all the products will be displayed.

Hi Xavier,
indeed, it works if I use the value "All sub elements" instead of "group by category".

It's a pity, the "group by" option was useful.
Please let me know if a fix appears in a future release.

Thanks
JB