Search result no products makes product listing group by category faulting

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7 years 4 months ago #257893

Good Morning,
I have a filter module active with Sub elements filter set as Grouped by Category.
If search results no products I have a ERR_CONTENT_DECODING_FAILED.
I try to deactivate gzip but the page still has some viewing problems (all styles wrong).
If search results 1 or more products, the page is ok.
Setting Sub elements filter as all sub elements, the page is ever ok.
what can I check?
Thanks
Michael

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7 years 4 months ago #257941

Hi,

I remember we fixed a similar issue with empty search results a few months ago.
If you don't have the latest version update.
If you do, download the install package on our website and install it on yours to make sure you have all the patches we published since the release.

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7 years 3 months ago #258463

Hi,
we have version 2.6.4 updated from free to business when I post the question with the complete package from the site.
Could the version upgrade be the problem? Are there some specific components / plugins to check if update goes ok ?

Thanks

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7 years 3 months ago #258469

Hi,

I dont see why the version upgrade would be the problem.
Could you provide a link and instructions to reproduce the problem so that we can analyze the situation ?
That might help us understand what's going on.

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