Hikashop Report - Export Users - ERR_INVALID_RESPONSE

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7 years 3 months ago #259220

Hi all,
I have a problem with the report function of Hikashop.
When I try to export the list of the users, iIam shown an error page and not start the download.
This happens only when I choose to export the user category but if I try to export the products or the categories, all work perfectly.

Can somebody help me?

Thanks for the support

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7 years 3 months ago #259228

Hi,

There is no export feature in the HikaShop customer listing.
I'm afraid that we are not able to understand what you are doing exactly.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #259320

Hi,
thank you for the support, in attachment the page of the site web where I have the problem.
If I select Clienti (customers) in the tab on the left of the page, I can't export the list.



Regards

Attachments:

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7 years 3 months ago #259346

Hello,

In order to understand better the situation, can you provide more elements :
- If you have error message ? Or nothing happen when you click export button nothing happen ?
- A complete screenshot (in English) of your report configuration please.
- How many customers (nearly) your export concerns ? Maybe there is too many data to export ?

Awaiting news from you.

Regards

Last edit: 7 years 3 months ago by Philip.

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7 years 3 months ago #259524

Hello,
yes is shown an error message, when I click on the button the page changes and I have redirected to this URL:
www.featfood.it/administrator/index.php?...=report&task=csv&cid []=23&c23bab3ef4578c755b7abcfd429e7438=1

The browser error code is: ERR_INVALID_RESPONSE
The list of customers is short, I don't think it can be the problem.

System info:

File Attachment:

File Name: systeminfo...1-00.txt
File Size:131 KB

Attachments:

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7 years 3 months ago #259525

Hi,

Could you also provide a complete screenshot (in English) of your report configuration please.

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